Latest News

Back to Latest News back

 

Raging Thunder Adventures sets rafting benchmark

Raging Thunder Adventures sets rafting benchmark
December 10, 2015

Australia’s largest white water rafting company has developed a multilingual safety management system to give advance warning of a customer’s suitability to participate in the adventure activity.

Raging Thunder Adventures Director of Sales Peta Zietsch said Raftform was integrated with Raging Thunder’s reservations system to help overcome language barriers, add another layer of safety to rafting and improve customer service.

Zietsch explained “Tropical North Queensland is Australia’s rafting capital with around 50,000 people a year participating in the adventure-based activity and as the industry’s leading operator Raging Thunder is continually striving to set benchmarks in rafting safety.

“Raftform is the brain child of Raging Thunder’s Operations Manager Chris Fulton who has 30 years’ experience in the industry.”

Fulton said Raftform was the most significant safety development in adventure tourism in many years as it allowed the company to connect with customers before they travelled to check if medical conditions such as a heart problem would prevent them from joining a rafting trip.

He added “for example, Raftform lets customers completing the medical questionnaire know immediately that rafting is not suitable for pregnant participants so they can choose another activity.

“It will speed up our response if there is a medical problem on the day of travel as we can immediately access contact and medical details such as allergies to organise the appropriate care.

“Raftform is also a good way of keeping our customers happy as a text or email is automatically sent to customers advising them on suitable clothing to wear, to bring things such as sunscreen as well as confirming which trip they are booked on and when and where the pickup will be.

“Previously we relied on the booking agents to pass on this information so it avoids human error like putting in the wrong travel date and helps the agents do a professional job.

“The information and medical questionnaire is in English, Chinese, Japanese and Korean and if we see a large gap in our market we will develop it in other languages.”

Zietsch said Chinese visitor number had been growing to almost one-third of Raging Thunder’s business so a full-time Chinese guide had been employed to further help with any language barriers.

She concluded “Raging Thunder takes pride in going above and beyond Queensland Outdoor Recreation Adventure Activity Standards by carrying safety equipment such as oxygen, defibrillators and satellite phones as well as employing river medics with a Certificate IV in Healthcare on the Grade 4 rapids.”

Visit the Raging Thunder website at www.ragingthunder.com.au

17th June 2012 - TOURISM BUSINESSES TO BENEFIT FROM ATEC CHINA PROGRAM

28th May 2010 - NEW ADVENTURE ACTIVITY STANDARDS FOR QUEENSLAND 

5th March 2010 - QUEENSLAND OUTDOOR ADVENTURE STANDARDS LAUNCHED

28th April 2009 - FITZROY ISLAND RESORT GOES INTO RECEIVERSHIP 


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

LIFE FLOOR (Aus & NZ)

Our team believes floors should be beautiful, comfortable, and engineered for safety, even when wet. Life Floor tiles meet six unique performance based standards: slip-resistance, impact absorption,…

read more

Aquatics / Play / Recreation / Safety / Surfaces

 
 

APT Asia Pacific Pty Ltd

APT (Advanced Polymer Technology) is the leading global manufacturer of polyurethane-based materials, acrylic coatings and synthetic turf products for sporting and recreational applications. From…

read more

Environment / Sport / Surfaces / Technology

 
 
 

CENTAMAN

Centaman has been a market leader in Enterprise Software Solutions for the leisure and recreation industry and both profit and not-for-profit attractions since 1991. It offers a wide range of software…

read more

Access / Billing / Fitness / Technology / Ticketing

 
 

State Wide Pool Services

Known as Hydrilla since September 2020 - see www.ausleisure.com.au/suppliers/hydrilla-pty-ltd

read more

Aquatics

 
 

Worldwide Sports Management

Principal Consultant Simon Weatherill has spent the last 20 years developing the world renowned Melbourne Sports Hub, as former Chief Executive Officer of the State Sports Centres Trust…

read more

Aquatics / Consultants / Recreation / Sport / Venues

 
 

Augmented Creative

Augmented Creative is an open organization of like-minded and highly dedicated, creative people who conceive, plan and execute visual solutions. We pursue new and innovative visual ideas to help…

read more

Arts / Attractions / Consultants / Design / Tourism

 
 

Polin Waterparks

Polin was founded in Istanbul in 1976, and has since grown into a leading company in the waterparks industry. Today Polin is one of the world leaders in the design, production, and installation of…

read more

Aquatics / Attractions / Play / Waterparks

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business