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New Hospitality consultancy to help clients ensure exceptional customer experiences

New Hospitality consultancy to help clients ensure exceptional customer experiences
August 13, 2019

Aiming to transform the hospitality industry by building key partnerships, a new consultancy - Perfectly Paired - is setting out to help venues enhance their delivery of all catering products.

Focusing on the relationships with catering partners both internal and external, to ensure exceptional customer experiences, Perfectly Paired is a collaboration between two highly experienced hospitality industry specialists, Lauren Lacava and Mark Wright.

As Principal Consultant, Operations and Commercial, Wright says that, by enabling venues and caterers to enjoy a simplified tender process designed to suit the specific needs of individual venues, the result is a seamless, connected approach that ensures successful outcomes for all parties involved.

Wright explained “all clients are ideal for Perfectly Paired - from large to small and especially clients that do not have the internal resources to deal with specialised requirements.

“We can help to fill these gaps with our varied knowledge and skill base.”

According to Principal Consultant, Sales & Marketing, Lacava, what sets Perfectly Paired apart is that her professional collaboration with Wright combines the ideal blend of extensive catering experience with proven venue management expertise, so, as she explains “we see things clearly from both perspectives.”

Lacava adds “we know what it takes for venues to be exceptional.

“We are offering a holistic approach to hospitality consulting - giving venues access to our vast experience across all facets of hospitality operations, management, sales and marketing.”

The suite of services served up by Perfectly Paired includes:

• Tender Strategy and Management 
• Hospitality Consulting 
• Benchmarking for Better Business
• Tender Bids and Proposals 
• Sales and Marketing Consulting

With fixed-fee pricing, Wright and Lacava believe that the decision to work with Perfectly Paired is ideal for anyone seeking transparency and a commitment to the best possible outcomes, within budget constraints.

To help clients compete in such a dynamic, ever-evolving industry, Perfectly Paired is positioned alongside a vast network of industry contacts - both nationally and globally - enabling the brand to deliver a balanced, unbiased viewpoint. For Lauren and Mark, the business launch is a realisation of a long-held dream to fill a critical gap in the hospitality market by providing unrivalled client care and unique knowledge.

Lacava concludes “it is exciting to work closely with someone that is as passionate about the industry as I am. We are both perfectionists but we really enjoy what we do and always have fun.

“We can’t wait to help Australian venues reach their full potential and create win/win outcomes for both venues and their catering partners.”

For more information go to

Image: Lauren Lacava and Mark Wright.

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