AusLeisure

KEENON Robotics is spotlighting its latest contribution to the hospitality industry with its robots assisting in the digital upgrade of guest services; pairing with vending machines to offer on-demand 24-hour light food and beverage service; and improving delivery efficiency and reducing the demand for delivery personnel.

KEENON Robotics has become the designated supplier of commercial service robots in the Asia-Pacific region for the Wyndham Hotel Group -  assisting in the digital upgrade of their guest services offered by Wyndham Group. Wyndham Hotel Group has a large global presence, with approximately 9,100 hotels across 95 countries and regions in six of the seven continents.

Since 2020, both Robot+ and cloud computing have gradually become the mainstream trend in the hotel industry. As such, several well-known, international hotel groups have already begun strategic cooperation with KEENON, including Wyndham Hotel Group, Dongcheng Hotels and Jinjiang Hotels.

On the supply side, Robot+ paired with vending machines provides extra revenue to hotels, while simultaneously lowering their operating cost. On the demand side, guests experience enhanced, 24-hour service, without needing to call reception or leave the comfort of their room. Consider that hotel kitchens often cannot provide 24-hour catering services, and due to inventory reasons, hotel merchandise sales are limited. Guests dining needs are often unpredictable, with late night snacks and drinks sometimes required. How do you solve this problem without requiring guests to leave their room in the middle of the night? Enter Robot+ vending machines. The availability of an on-demand, 24-hour light food and beverage service addresses all the aforementioned points, as well as giving guests privacy and security throughout the delivery of their purchased items.

To solve the obvious questions most people have about robots being used in hotels, KEENON Robotics has partnered with KONE Elevator Group to build an API platform that enables robots to take elevators automatically and independently and has been successfully piloted at the Galen Science Park in Singapore. Thanks to a self-developed elevator call function, round-the-clock guest room delivery service can be offered without human intervention. KEENON robots are equipped with elevator IoT modules for multi-floor autonomous operation, and the call elevator function ensures accurate room delivery.

Through the KEENON Robotics cloud management platform, customers can monitor and adjust the operation status and route of their delivery robot in real-time. By using unmanned delivery solutions, hotels can significantly improve delivery efficiency and reduce the demand for delivery personnel. In the current climate of acute staff shortages, this allows existing hotel staff to improve productivity and to focus more on providing guests an enhanced, personalised guest experience.

Robot+ External Takeaway System | Elevate Guest Experience

KEENON Robotics has collaborated with well-known domestic takeaway platforms to integrate their delivery systems and realise unmanned delivery capabilities in hotel scenarios, effectively shortening the time for guests to receive their orders and strengthening the delivery efficiency of both takeaway provider and hotel.

For the delivery of takeout orders, delivery personnel only need to place the food within the easy-to-locate, designated robot and input their own mobile phone number on the robot screen to display all the delivery orders associated with the hotel. Then, they can enter the corresponding room number, and the robot will autonomously deliver the items to the designated room. This not only reduces the loss rate of food items, but also protects the privacy and safety of guests.

To improve delivery efficiency, KEENON Robotics has upgraded the robot from a single cabin to a double cabin (which can even be configured as four cabins, as required), improving delivery efficiency by up to 300%. KEENON robots can provide delivery services for guests across multiple floors and rooms in a single trip, significantly improving delivery efficiency during peak hours.

KEENON Robotics has already begun the worldwide digital upgrade of the hotel industry, having already launched a comprehensive market deployment. Whether it is in terms of product functionality, technical stability, or even scenario adaptability, KEENON robots are constantly upgrading themselves. Additionally, as a world-leader in service robots, KEENON is constantly pursuing user-centric innovation, empowerment, and is accelerating the digital transformation of the wider hotel industry to better help clients meet operational needs, address challenges, and build stronger businesses.

More information on KEENON Robotics at www.keenonrobot.com/en/

Images. Credit KEENON Robotics

Related Articles

11th October 2022 - Dubai Museum of the Future hires advanced humanoid robot

22nd June 2022 - Western Australian Tourism Conference hears how robots could fill staffing shortfalls

10th November 2021 - Beijing Winter Olympic Games venue introduces working robots to reduce COVID-19 contact risk

10th September 2021 - HKCEC installs 5G infrastructure for digitally-elevated and connected venue experience

28th July 2021 - HKCEC enhances safety measures and launches lucky draw to encourage vaccination

18th September 2020 - GlobalData advises contactless technologies increasing in popularity within tourism industry

---

Support our industry news service
We hope that you value the news that we publish so while you're here can we ask for your support?

As an independent publisher, we need reader support for our industry news gathering so ask that - if you don't already do so - you back us by subscribing to the printed Australasian Leisure Management magazine and/or our online news.