IAAPA outlines COVID-19 safety protocols for parks and guests as attractions reopen
To assist industry operators and facilities, the International Association of Amusement Parks and Attractions (IAAPA) has developed reopening guidance, in partnership with attractions industry leaders from around the world and in consultation with medical professionals and health-related guidance from government agencies. The guidance provides considerations to help attractions assess their current operations and make appropriate adjustments in the wake of COVID-19.
Around the globe, attractions that were closed in response to the global COVID-19 crisis, including theme parks, water parks, family entertainment centres (FECs), zoos, museums, and aquariums, are beginning to reopen with new measures in place for the health and safety of guests and employees.
IAAPA Chief Executive, Hal McEvoy notes “the health and safety of guests and employees has always been the number-one priority for the global attractions industry.
“Parks and attractions around the world are excited to welcome back their employees and guests. While an attraction visit may be different, and new procedures – such as wearing a face covering – may now be required, it’s critical that guests play an active role and cooperate in following new protocols to ensure everyone continues to have fun, memorable, and safe experiences.”
As guests prepare to return to their favourite theme park or attraction, below are a few examples of what they can expect:
Call or book ahead
To allow for physical distancing, most attractions are opening at reduced capacity, which means fewer tickets are available each day. Guests are encouraged to plan ahead and book tickets in advance. Some attractions may no longer offer tickets for sale on-site at the entrance, so pre-purchasing online or over the phone may be the only option.
Temperature checks may be required
Many parks are requesting guests check their temperature before leaving their home or hotel room and are checking temperatures at their front entrances before guests are admitted. If guests have a fever, or feel ill, it is best to stay home.
Expect to wear a face covering
Global, national, and local health organizations agree wearing face coverings can help limit the spread of the COVID-19, and many parks and attractions are making them a requirement for both employees and guests. Guests are encouraged to check the park’s website and social media channels in advance before purchasing tickets to understand requirements.
Parks and attractions are going to extraordinary lengths to help their guests have a great time while also following physical distancing guidelines. Guests may see many new signs, new line formats, and signage to mark spacing as well as possible ride reservation systems and “virtual queuing” to help reduce the number of people – and time – spent in lines. Guests are encouraged to visit a park’s website or app before visiting in case such reservations are required ahead of the day of visit.
Wash hands; avoid touching your face
The U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) say thorough and frequent hand washing is one of the best ways to prevent the spread of germs. Parks are providing hand sanitiser and hand-washing stations and are taking additional steps to sanitize high-touch surfaces and maintain cleanliness. Guests are encouraged to wash their hands frequently and thoroughly and to avoid touching their face.
Expect more from smartphones during the next visit. Instead of handing over a paper ticket, many parks use digital tickets or QR codes that can be scanned from a phone for entry. Some attractions are implementing contact-free transactions so purchases can be made online, prior to a visit or by using smartphones. Smartphones can also be used to order food and purchase souvenirs at some attractions.
As parks and attractions reopen worldwide, guests are encouraged to visit the location’s website to understand new procedures and guidelines before they arrive.
Image: Tokyo Disneyland opened on 1st July
10th March 2020 - IAAPA Expo Asia 2020 cancelled over Coronavirus concerns
18th February 2020 - IAAPA shares resources on Coronavirus outbreak
8th February 2020 - IAAPA monitors coronavirus outbreak and cancels Meet IAAPA event in China
10th July 2020 - Coronavirus impact sees Dreamworld make 50 positions redundant
Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?
The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.
However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.
Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.
Subscriptions cost just $90 a year.
Click here to subscribe.
The Complete Guide to Leisure Industry Products & Services.
Myzone is the industry’s leading wearable technology solution. Myzone’s wearable products show and reward effort when you work out. It displays accurate real-time heart rate, calories, and…read more
Recreation Management Software for managing all your program registrations, facility bookings, membership pass sales and Point of Sale; including detailed reporting, automated customer communication…read more
Welcome to The Pool Enclosure Company (TPEC). We provide a large range of premium commercial and residential retractable swimming pool, spa and terrace enclosures throughout Australia, servicing…read more
Tim Batt Water Solutions are at the very forefront of the commercial aquatic business in Australia, with over 30 years specific experience supplying and installing chemical control and dosing…read more
Principal Consultant Simon Weatherill has spent the last 20 years developing the world renowned Melbourne Sports Hub, as former Chief Executive Officer of the State Sports Centres Trust…read more
Turnstile Entry Systems and Access Control Centaman Entrance Controls’ Award Winning Range of Access Control Systems includes tripod & triarm turnstiles, speedgates, full height…read more
get listed with our suppliers directory
Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!