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Claudelands the first New Zealand venue to utilise new ticket scanner technology

Claudelands the first New Zealand venue to utilise new ticket scanner technology
June 29, 2018

Hamilton venue Claudelands Arena has this week become the first New Zealand venue to adopt new IntraQ Portable Pedestal Scanners to manage patron access.

The introduction of the new scanner technology from US-based manufacturer Alvarado for the WBOP Magic v Mystics ANZ Premiership netball game, came as a result of Claudelands working with its ticketing partner Ticketek.

The self-serve scanners are battery-powered and Wi-Fi-connected, and can read both 1D and 2D printed and digital tickets with ease and efficiency.

H3 Business Development and Marketing Manager Denise McRae says the new technology is an exciting addition to Claudelands.

McRae explained “we’re committed to constantly finding ways to enhance our customers’ event experiences, so being able to work with Ticketek to introduce the IntraQ Portable Pedestal Scanners into Claudelands is very exciting for our business.

“They say ‘first impressions last’ so it’s important to us the arrival experience event-goers have at Claudelands is as positive and efficient as possible. With the use of mobile tickets becoming an increasingly popular option for event-goers, a key benefit of the new scanners is their ability to easily scan these digital barcodes.

“The new scanners are also incredibly intuitive to use, meaning visitors can easily self-scan themselves into the venue, while staff are freed up to focus more on greeting and providing customer service assistance.”

Ticketek New Zealand Managing Director Trina Tamati said the installation of the Portable Pedestal Scanners showed Ticketek’s commitment to using technology to drive innovation in ticketing.

Tamati added “Ticketek has a strategy of opening our internal network and systems to enable technology to meet the needs of customers in collaboration with our venues partners.

“This installation at Claudelands will have a direct benefit on the event-day experience, but will also enable customers to enjoy a more flexible way to purchase and store their tickets.

“We strive to deliver personalised, connected and intelligent ticketing experiences for today’s modern, mobile consumers.”

Two IntraQ Portable Pedestal scanners – affectionately dubbed Thelma and Louise – are now operating at Claudelands.

Ticketek first introduced the IntraQ Portable Pedestal scanners at the Sydney International Convention Centre last year.

Click here to contact Alvarado via their entry in the Australasian Leisure Management Supplier Directory. 

Image: IntraQ Portable Pedestal Scanners as introduced at Claudelands.

5th Febraury 2018 - HAMILTON’S H3 RENEWS TICKETEK PARTNERSHIP

22nd November 2017 - H3 OPERATIONS MANAGER NAMED EVANZ OPERATIONS MANAGER OF THE YEAR 

21st November 2017 - EVANZ AWARDS RECOGNISE EXCELLENCE IN NEW ZEALAND ENTERTAINMENT AND VENUES

1st November 2017 - HAMILTON EVENT PATRONS URGED TO PURCHASE TICKETS FROM OFFICIAL VENDORS

13th September 2017 - TICKETEK LOOKS TO ENHANCE CUSTOMER EXPERIENCES THROUGH TECHNOLOGY 

24th March 2016 - ALVARADO PARTNERS WITH TICKETEK TO PROVIDE SELF-SERVICE TICKET SCANNING

12th January 2016 - VALE: ANDREW WILSON, ACCESS CONTROL INNOVATOR

22nd November 2015 - TICKETEK USES NEW DATA MANAGEMENT PLATFORM TO TARGET AUDIENCES

4th June 2013 - ALVARADO APPOINTS SPORTING GESTURE AS EXCLUSIVE REGIONAL AGENT


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Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

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