General Manager of Operations


Aquatics / Attractions / Tourism / Waterparks /

General Manager of Operations at Funday Entertainment Group

The General Manager of Operations is responsible for managing the Team, day-to-day operations, safety and compliance at Perth’s Outback Splash.

Perth’s Outback Splash is open all year with attractions and activities for all ages; 6 mazes, 9 holes of mini golf and Australian animal experiences. The water attractions including 4 thrilling waterslides, a waterslide playground, kids splash zone and giant inflatable slide are open from September to April. 

The General Manager of Operations is responsible for managing the Team, day-to-day operations, safety and compliance at Perth’s Outback Splash.

ABOUT THE ROLE 

  • Reports to Chief Operating Officer and Marketing Manager
  • Responsible oversight of
  • Head of Administration and Operations,
  • Guest Service Manager, 
  • Guest Service Supervisors, 
  • Attraction Supervisors and Casual Team

Full position description available on request.

ESSENTIAL RESPONSIBILITIES 

  • Oversee the daily operation of Perth’s Outback Splash
  • Coaching and development, hiring and training of Team 
  • Establish, train, and maintain operating standards
  • Provide in-the-moment coaching/training to supervisors and Team members, ensuring that Team members have a positive, results-oriented manner to achieve efficient and effective and exceptional operations, Guest service, general standards, and Teamwork
  • Management of employee onboarding, induction, leave approval and performance reporting as required.
  • Ensure Outback Splash operates efficiently adhering to policies, processes and procedures that ensure Guest and Team safety whilst providing outstanding Guest service 
  • Responsible for ensuring all safety, cleanliness, and operational standards are met and reported on.
  • Coordinates Guest and employee injury and medical response and ensures incident reports are properly completed
  • Responds to and address Guest complaints and/or incidents
  • Responsible for overseeing all aspects of emergency situations and evacuations
  • Coordination of Safety Management systems, HR and WHS compliance.
  • Ensures budgets are adhered to and Key Performance Indicators are achieved. 

QUALITIES AND SKILLS 

  • Self-motivated, strong work ethic, and obvious leadership skills.
  • Exceptional time management, punctual, neat and tidy.
  • Flexible with change, a solution focussed lateral thinker.
  • A bright, outgoing personality with exceptional Guest service skills 
  • Ability to work within a fast-paced Team environment
  • A professional attitude, displaying honesty, reliability and motivation
  • Physically fit and able to work in all weather conditions
  • The ability to use initiative to solve problems quickly and efficiently
  • The ability to inspire and lead the Team
  • Attention to detail, and high-performance standards.
  • Able to set priorities, plan workload, meet deadlines and achieve objectives through efficient use of time.

Click here to apply via Seek.



 

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