Box Office Manager


Arts / Culture / Entertainment / Ticketing / Venues /

Box Office Manager
Melbourne Symphony Orchestra

The Melbourne Symphony Orchestra have a fantastic opportunity available for a passionate ticketing professional. Working closely within a dedicated team, this role will be well suited to someone looking to make a positive contribution to a much-loved cultural icon.

This position provides an essential service to the Marketing and Sales Department, and by extension to the wider Company, with responsibility across all customer-facing direct interactions including but not limited to Box Office, customer service, outbound campaigns and venue liaison. These interactions connect customers with single and package ticket sales, MSO merchandise, Friends of the MSO and MSO.LIVE memberships and donations.

The role works closely with the Head of Sales & Customer Experience, and is accountable for ensuring the Box Office team provides premium customer service and maximises revenue generation through ticket, subscription, merchandise, and membership operations.

The role acts as an internal champion for the Company’s CRM system, and works collaboratively across many teams, as well as with key external stakeholders.

The role oversees the Box Office Supervisor and Box Office Team Leaders who, in turn, provide guidance to the Box Office team as well as ongoing support and administration of box office operations.

The successful applicant will possess the following:

  • Demonstrated ability in the use of a CRM system
  • Experience in a similar Box Office/ticketing role,
  • Commitment towards delivering quality customer service
  • Demonstrated ability to lead, develop and motivate teams
  • Excellent communication skills, as well as training/presentation skills
  • Proficient with Microsoft Office, with emphasis on Microsoft Teams
  • Demonstrated ability to work under pressure to achieve deadlines
  • Ability to balance attention to detail with broader strategic priorities
  • Flexibility to work outside of normal hours e.g. evenings, weekends, public holidays on occasion

Application Procedure
To apply please forward a covering letter and current resume with the subject line Box Office Manager application – YOUR NAME, to Alex Fitzgerald, People and Culture Business Partner at jointheteam@mso.com.au.

To view the Position Description please visit www.mso.com.au/careers.

Applications close: 11.59pm Sunday 28 January 2024

MSO is an Equal Opportunity Employer. MSO is committed to creating a diverse and inclusive environment. All qualified applicants will be considered for employment without regard to race, colour, national origin, religion, sex, sexual orientation, gender identity or expression, age, marital or disability status. Aboriginal and Torres Strait Islander people are encouraged to apply.

Your privacy is important to MSO.  It is the policy of MSO to respect the confidentiality of information and privacy of individuals. Personal information provided by you as part of your application (whether oral, electronic, or written) will be collected and processed for the purpose of evaluating your application for employment.  In order to carry out this purpose, your information may be disclosed to appropriate persons in our offices.  Any information we hold will be governed by the most current version of the MSO Privacy Policy and relevant legislation. 

Click here to download the job description.

Click here to apply.



 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

Clubworx

Switch to smarter fitness management software with Clubworx based in Australia that enables fitness businesses to start or grow their business with ease. - all in one place from anywhere in the…

read more

Fitness / Recreation / Technology / Wellness

 
 

Advanced Aquarium Technologies

Advanced Aquarium Technologies (AAT) is a world leader in the design, construction, and operation of landmark public aquariums. Led from Queensland, AAT has delivered aquarium projects in over 25…

read more

Attractions / Consultants / Design / Parks / Zoos

 
 

COMMERCIAL AQUATICS AUSTRALIA

Commercial Aquatics Australia provides aquatic solutions nationwide and is one of the largest and most experienced companies specialising in the design, construction, renovation, service, maintenance…

read more

Aquatics / Design / Play / Waterparks

 
 

Humanforce

Humanforce is a global provider of workforce management solutions for companies who need flexibility to manage complex workforces. Companies use Humanforce to manage everything from time and…

read more

Hospitality / Retail / Technology / Venues

 
 

Mattioli

Gianni Mattoli Director 0412 360 378 E: gianni@mattoli.com.au E: marketing@mattioli.com.au Tony Aloi National Operations Manager 0425 762 864 E: tony@mattoli.com.au MEL · SYD · ADE…

read more

Aquatics / Recreation / Safety / Technology

 
 

Spill Station Australia

Compliant chemical storage and decanting solutions. Includes spill kits, spill containment pallets, chemical decanting decks and safety shower and eyewash equipment. See our full range of solutions

read more

Aquatics / Safety / Security / Venues

 
 

Altitude Training Systems

ATS are global leaders in altitude training and research. From mask systems and inflatable tents to simulated altitude facilities, we help all athletes gain the competitive edge. Our…

read more

Fitness / Sport / Technology

 
 

AlphaFit

AUSTRALIAN MADE. FIT FOR PURPOSE. Based on the Gold Coast, AlphaFit is a leading manufacturer and supplier of Australian gym equipment specifically for the commercial, strength and conditioning,…

read more

Fitness / Recreation / Technology / Wellness

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business