Latest News

Back to Latest News back

 

UK court ruling set to see Viagogo having to reimburse fans

UK court ruling set to see Viagogo having to reimburse fans
December 1, 2018

Viagogo could be forced to pay back millions of pounds to United Kingdom fans who bought tickets through the site only to be turned away at the door.

A landmark court order against Viagogo obtained by the United Kingdom Competition and Markets Authority (CMA) this week includes a requirement that the company funds an independent review of outstanding refund claims submitted since January 2016.

Any customers found to be entitled to compensation will not need to do anything to make a claim and should be contacted by the company. The review could lead to refunds for fans of artists such as

As reported by The Guardian, in a separate measure that is expected to prove costly for Viagogo, the company will have to pay for a third party to monitor its overall compliance with the court order, which demanded a “complete overhaul” of the tickets site.

It will also have to pay the CMA’s legal costs, which are likely to be substantial given the regulator’s lengthy investigation.

The CMA’s legal victory forces Viagogo to address alleged breaches of United Kingdom laws designed to protect consumers. From 17th January next year, it will have to make changes such as identifying when sellers are professional touts and informing customers whether there are ticket restrictions that mean they may be refused entry. Viagogo will have to pay for independent monitoring to ensure it is complying with the commitments.

The order states: “If you, Viagogo AG, disobey this order, you may be held in contempt of court and liable to be fined or you have your assets seized and your directors may also be liable to imprisonment or to be fined or have their assets seized.”

The full court order, obtained by The Guardian on Thursday, includes a raft of other previously undisclosed demands that Viagogo will have to comply with. These include barring Viagogo from advising people seeking a refund to relist the tickets on its website to recoup their money, a practice that allowed the company to reap extra revenues by claiming a commission on the subsequent sale.

It will also have to remove messages that claim it does not itself buy or sell tickets in order to list them on its website. It has previously claimed it does not do this.

Professional scalpers and ticket resellers who use the site will have to provide a postal address to buyers on the checkout page, making it easy for promoters and consumers to identify them.

Viagogo will also have to hand over details about its biggest sellers to the CMA, if the regulator demands the information.

Claire Turnham, who has already secured nearly £1 million in refunds from the company through the Facebook campaign group Victim of Viagogo, welcomed the compensation requirement.

Turnham advised “this has to be the most encouraging step forward yet.

“They may be being forced to comply but it’s still a good thing because we can’t continue as we are. If people think they have a claim, I’d still advise them to contact the company directly.”

Viagogo, which is owned and run by the US entrepreneur Eric Baker, has not commented on the ruling.

Related Articles

30th November 2018 - LPA welcomes Labor Plans on Ticketing and Music

6th November 2018 - Hong Kong Consumer Council calls for overhaul of ticket resale laws

12th September 2018 - Viagogo responds to calls for Google AdWords service to reject its resales

15th August 2018 - New Zealand Commerce Commission begins court action against Viagogo

5th June 2018 - FIFA makes criminal complaint against ticket reseller Viagogo

31st May 2018 - Viagogo faces UK investigation as Minister urges boycott

30th May 2018 - Ed Sheeran’s strong stance against ticket scalpers has global impact

25th April 2018 - Viagogo faces UK court action for failing to protect consumers

23rd November 2017 - Google updates AdWords policy to restrict online ticket scalpers

5th October 2017 - Choice names Viagogo among Australia’s shonkiest products of 2017

13th May 2017 - Labor shadow minister slams Google and Viagogo over sales of fake concert tickets

22nd March 2017 - Senate passes resolution calling for reform of laws against ticket scalping

23rd February 2017 - Ticket reseller Viagogo hit by multiple Spanish legal actions

7th December 2016 - Overseas authorities introduce anti ticket scalping legislation


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

PULSETEC SOLUTIONS

PulseTec Solutions is a leading provider of software systems and solutions to the health and fitness industry for more than a decade. Our key products and services include ClientConnect studio and…

read more

Access / Fitness / Marketing / Technology / Venues

 
 

GOPLAY COMMERCIAL PLAYGROUNDS

Goplay designs and manufactures specialised playground equipment for indoor play centres, hotels, food chains, clubs and resorts. If our years of experience and dedication have taught us one thing,…

read more

Play

 
 

Enta Australasia

As of the 1st July 2018, Enta Australasia Pty Ltd/Best Union has been rebranded as VIVATICKET Pty Ltd.  Click here to view the VIVATICKET Pty Ltd listing.  19th July 2018 - ENTA…

read more

Technology / Ticketing / Venues

 
 

Jonas Leisure

JonasLeisure offers a complete range of leading leisure and recreation software brands – envibe, Centaman, Gladstone Health & Leisure, The Retention People, Nutrition Complete and…

read more

Aquatics / Billing / Fitness / Recreation / Sport

 
 

Crystal Pools

Crystal Pools has a solid history of performance on a wide variety of government and commercial projects and is the name behind many of Australia’s most innovative and ambitious aquatic…

read more

Aquatics / Design

 
 

Aquaspin

AQUASPIN™ - Aqua Cycling Aquaspin™’s sessions have been specially designed by our Master Trainer to be challenging yet fun group cycling sessions. Each session is tailored to…

read more

Aquatics / Fitness / Recreation / Wellness

 
 

ELITE POOL COVERS

Since 1989 Elite Pool Covers have designed and manufactured an extensive range of high quality affordable manual,semi-automatic and fully-automatic pool cover systems for the harsh Australian…

read more

Aquatics / Environment / Technology / Venues

 
 

Sportybots

We are the leading providers of kids fun multi-sports programs for Sport and Recreation Centres. Programs cover twelve common sports as well as Gross Motor Skill Development and suit children from as…

read more

Fitness / Play / Recreation / Sport / Wellness

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business