Whether your goal is increasing your centre's revenues or creating an engaging environment, why not add play to your project? If you're looking for stylish aquatic play features, kid-tested…read more
Hong Kong Consumer Council calls for overhaul of ticket resale laws
Hong Kong’s Consumer Council has called for ticket scalping to be made illegal across all venues in the Administrative Region, citing that the secondary market creates the “illusion of hot demand.”
The body has backed the move to prevent scalpers from utilising a loophole that allows resale at inflated prices with little to no consumer protection.
In one case cited by Consumer Council, a fan paid HK$40,000 (US$5,000) for a HK$1,000 (US$125) ticket to see Canto-pop legend Andy Lau Tak-wah preform.
The watchdog analysed the business practices of three ticket resale platforms operating in Hong Kong - StubHub, Ticketbuynow and Viagogo.
It advised last month, “prices of tickets through such platforms were invariably jacked up by a few people to dozens of times their original prices.
“Buying from ticket reselling platforms will only serve to fuel speculation on already inflated prices of big-ticket events, and consumers should be discouraged from (making) such transactions.”
Tactics used to fuel “the illusion of hot demand” included setting countdown timers to pressure consumers to speed up purchases, making claims that limited tickets remained, or telling people how many had “just bought tickets for this event”.
The Consumer Council added “this forces the consumer into a hasty purchase decision.”
In addition to vastly inflated prices, the body pointed to large booking and handling fees from both sellers and buyers, which significantly increases the cost of the ticket even further.
As reported by the South China Morning Post, Ticketbuynow pocketed 15% from buyers, while StubHub and Viagogo charged 16.5 and 28.8%, respectively. The three platforms extracted 10 to 18% from sellers, which therefore meant handling fees could account for anywhere from 26 to 39% of original ticket price, the council said.
Consumer Council spokesperson Clement Chan Kam-wing stated “the Council is calling for a review and revision of the existing legislation by the authorities concerned with removing the grey area in the law, for the benefit of consumers.”
As it stands, scalping is illegal at private entertainment venues in Hong Kong, however those managed by the Leisure and Cultural Services Department, such as the Coliseum, where Lau is performing, are exempted.
The watchdog suggested extending the scalping laws to Government premises, raising penalties for scalping - now set at just HK$2,000 for each offence - requiring ticket purchases to be matched to the buyer’s name, and for organisers to allocate more tickets for public sale.
5th June 2018 - FIFA makes criminal complaint against ticket reseller Viagogo
25th April 2018 - Viagogo faces UK court action for failing to protect consumers
12th April 2018 - Hong Kong Government moves to tackle ticket scalpers
1st February 2018 - Suppliers sought for Kai Tak Sports Park project
1st September 2017 - Google urged to block online resellers who dupe ticket buyers
23rd February 2017 - Ticket reseller Viagogo hit by multiple Spanish legal actions
11th October 2016 - Hong Kong Consumer Council seeks to regulate trampoline arenas
Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?
The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.
However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.
Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.
Subscriptions cost just $90 a year.
Click here to subscribe.
The Complete Guide to Leisure Industry Products & Services.
Gladstone Health & Leisure (Gladstone MRM Pty Ltd Australia) is a leading supplier of leisure management and fitness software and is endorsed by leading health and fitness professionals and…read more
As of the 1st July 2018, Enta Australasia Pty Ltd/Best Union has been rebranded as VIVATICKET Pty Ltd. Click here to view the VIVATICKET Pty Ltd listing. 19th July 2018 - ENTA…read more
Tim Batt Water Solutions are at the very forefront of the commercial aquatic business in Australia, with over 30 years specific experience supplying and installing chemical control and dosing…read more
AUSTRALIAN MADE. BUILT NOT BOUGHT. AlphaFit is a 100% Australian owned family company manufacturing gear specifically for the strength and conditioning, functional fitness and high-performance…read more
Quayclean are a national cleaning and waste services partner with proven results in the understanding and delivery of cleaning needs and challenges faced by facilities including; major venues and…read more
METRA Australia is your innovation partner for smart electronic locking, Access Control solutions and cashless payment systems to suit all types of leisure facilities. Our team’s…read more
get listed with our suppliers directory
Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!