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Tourism Industry Aotearoa welcomes Government support but advises jobs still threatened

Tourism Industry Aotearoa welcomes Government support but advises jobs still threatened
March 18, 2020

While Tourism Industry Aotearoa (TIA) has welcomed the New Zealand Government’s Business Continuity Package, it also highlights that tourism jobs will still be threatened.

The Government’s Business Continuity Package will come as immediate relief to tourism operators facing a devastating downturn with TIA Chief Executive Chris Roberts (pictured above) advising “it’s a substantial package that demonstrates the scale of the challenge facing New Zealand. Some jobs will be saved but we believe that many will still be lost.

“We are pleased the Government has responded to our call for the funding to be accessible, available to businesses in every region and with no delays. The Government has indicated that payments may be possible within five days and we commend that speed of response.”

TIA expects hundreds of tourism businesses to apply for the wage subsidy. The wage subsidies will be available for businesses that can show a 30% decline in revenue for any month between January and June 2020 compared to the year before (including projected revenue).

Roberts added “this will be a huge relief to small tourism business owners across New Zealand who were facing having to make their people redundant or close their businesses within days.”

TIA notes that the major weakness of the Government package is the exclusion of larger businesses. The $150,000 cap to the payment of $585 per full-time employee for 12 weeks effectively means that only around 20 staff can be subsidised.

Tailormade packages are being made available to larger businesses and Roberts urged businesses to contact Work and Income with great urgency to discuss the support available to them.

The package does not include business loans but the Government has signalled it will hold further discussions with banks on securing access to capital for businesses.

TIA is disappointed that there appears to be no mental health support included in the package.

Roberts noted “we know tourism operators and their staff are under enormous stress and need access to counselling and other mental health services.

“The tourism industry will not recover within this 12 week period but this Government support does buy our smaller operators some breathing space while they adjust to this unprecedented situation. We are pleased that Finance Minister Grant Robertson has indicated this is not a one-off package. TIA will continue to work closely with the Government and advocate for the interests of New Zealand’s thousands of tourism businesses and nearly 400,000 workers.”

Tourism business examples

Information provided by the Government includes several tourism-related examples of the business support available:

1. A tourism operator in Queenstown, with 20 permanent part time employees and 40 casuals, is affected by the decrease in international visitors. Their income is down 50% from the same period last year, forward bookings over the next two months are down 30%, and the casual workforce has already been released.

The Employer receives $84,000 as a lump sum, and uses the subsidy to keep paying all part time staff their existing (current) income over the next 12 weeks.

2. Jane owns (through her company) a motel building with a tax book value of $3m. Under current tax law it is not depreciated. From 2021-22 Jane is able to depreciate the building at a rate of 2%, which means her company can claim a deduction of $60,000 in the 2021-22 year, reducing her taxable profit. This results in her company having $16,800 less tax to pay that year (as the company tax rate is 28%).

3.Jenny is a tour guide who provides tours of the Lord of the Rings filming location sites around Wellington through her company Jenstar Tours Limited (JTL). She gets the majority of her customers from cruise ships visiting Wellington. In the 2019-20 income year JTL’s tax liability was $8000 but because of the recent changes to address the spread of COVID-19, its 2020-21 tax liability is expected to be half that amount.

The change in threshold from $2500 to $5000 will mean that JTL will not be a provisional taxpayer for the 2020-21 income year, so instead of paying tax throughout the year, JTL will not have to pay tax until 7 February 2022, which improves her cashflow during the year.

4.Corrine owns a small café. In the last few weeks the business experienced a sharp decline as people avoid going out due to concerns about COVID-19.

Because of the effect of COVID-19 on the business, her turnover is about half of what it was a year ago, and she won’t be able to pay an upcoming tax bill in full. She’s tried to get a further extension to the business overdraft from the bank but has been unsuccessful.

Inland Revenue has a range of options to help customers who are struggling to meet tax payments. Working through these options, Corrine is able to enter into an instalment arrangement to pay off the tax bill over the next six months.

This new measure will allow Inland Revenue to write off any use of money interest on this debt.

TRENZ 2020 cancelled

Tourism Industry Aotearoa (TIA) and the Tourism Industry New Zealand Trust (TINZT) have also announced the cancellation of TRENZ 2020.     

TIA Chief Executive Chris Roberts advised “we know that this will come as an enormous disappointment both to the delegates who were due to attend the show and the team who delivers it every year. However, the health and welfare of New Zealanders and visitors must remain the priority for all.

“We are well aware of the forward impact cancelling TRENZ 2020 will have on tourism operators and are investigating ways to support the industry through this challenging time.”   

Roberts also acknowledged the uncertainty that the travel restrictions have had on TRENZ international buyers, saying that the team greatly appreciated their patience and understanding and were looking forward to hosting them at TRENZ in New Zealand in 2021.

Useful links

More information on the wage subsidy scheme, including how to apply, and other support for businesses can be found at and

TIA will be updating the TRENZ website regularly with more information.

The most up-to-date advice around COVID-19 can be found through the Ministry of Health, the Ministry of Foreign Affairs and Trade and TIA’s website.

Image: Tourism Industry Aotearoa (TIA) Chief Executive Chris Roberts

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