Latest News

Back to Latest News back


Ticket-holders unlikely to get refunds from failed Ticket Rocket

Ticket-holders unlikely to get refunds from failed Ticket Rocket
October 15, 2020

Reports suggest that consumers looking to get refunds on tickets purchased from failed New Zealand ticketing company Ticket Rocket are unlikely to get refunds.

With Fortress Information Systems Ltd, trading as Ticket Rocket and formerly TicketDirect, having been placed in receivership at the end of August, Consumer New Zealand Chief Executive Jon Duffy told the Otago Daily Times last month that people were unlikely to get refunds, advising "you've got a legal process that's now in train.

"Ticket-holders come last in potentially a long list of other creditors, which is unfortunate for people who just wanted to go to a rugby game (or other events).”

"Unfortunately, COVID has shaken a lot of industries around the country and events have been particularly hard-hit."

A high-profile casualty of the shutdown of events and venues as a result of the Coronavirus crisis, at the start of the year four of New Zealand's Super Rugby franchises used the company's ticketing services but all had ended their links with the company following New Zealand’s first nationwide lockdown.

The receivers, BDO Christchurch, are currently assessing what can be done with the Dunedin-based company and its assets.

Typically, it would be wound up and its assets, once sold, would be divided among the liquidator, secured creditors, preferential creditors such as employees, and finally, unsecured creditors such as people who paid for tickets.

It was reported in June that the Hurricanes Super Rugby franchise was calling in the police as it tried to recover $200,000 from Ticket Rocket.

The Otago Daily Times quoted Sarah Anderson, Director of Dunedin’s Regent Theatre as saying affected parties "up and down the country" were experiencing the same issue.

Anderson, while declining to say how much the venue was owed, advised “the theatre, like a lot of people who have bought tickets, is still awaiting funds that were meant to be held in trust by the company - and we are pursuing all our legal options to be able to retrieve it like everybody else."

Oamaru Opera House Director, Frances McElhinney confirmed the venue was owed "some fees outstanding" by the company, also telling the Otago Daily Times “we are just, as you can imagine, working on our best course of action with them - we will be just another creditor on their list.

"It's so hard for everyone, because we are the agent; we're the people in the middle."

At the end of last month, 1News’ Fair Go program was told by BDO Christchurch that they are “very aware” lots of customers haven’t received the refunds they’re entitled to and that sorting through each claim will take some time.

For more information visit the BDO Christchurch website at

Image: Branding when TicketDirect relaunched as Ticket Rocket in 2018.

Related Articles

28th September 2020 - Entertainment Technology New Zealand backs global #WeMakeEvents campaign

28th September 2020 - New Zealand welcomes return of international sporting events

17th September 2020 - EVANZ invites entries for 2020 industry awards

12th September 2020 - New Zealand to host two Bledisloe Cup Tests ahead of Australian-based Rugby Championship

11th September 2020 - Councils and industry groups welcome New Zealand Government’s allocation of $50 million for events

10th September 2020 - Entertainment and events industry leaders say New Zealand Government is letting the sector ‘slowly die’

7th September 2020 - New Zealand event associations’ recent survey highlights continued impact of COVID-19 restrictions

2nd September 2020 - Dunedin-based Ticket Rocket enters receivership

25th August 2020 - Fearing that ‘venues will close’ EVANZ calls for greater consideration of mass gathering restrictions

11th August 2020 - Creative New Zealand releases guidance to help councils support local arts

3rd August 2020 - iTICKET urges New Zealand ticket buyers to shun Viagogo

17th July 2020 - New Zealand looks to host entire 2020 Rugby Championship and new trans-Tasman competition in 2021

2nd July 2020 - New Zealand Government launches new fund to back domestic events

19th June 2020 - Crowds set to return to Stadium Waikato for third Super Rugby Aotearoa clash

16th June 2020 - Live performances set to welcome New Zealand arts and event patrons

24th May 2018 - TicketDirect introduces new Ticket Rocket brand in Australia and New Zealand

4th December 2015 - TicketDirect founder Matt Davey leads new Highlanders ownership

3rd September 2013 - TicketDirect’s acquisition of Dash Tickets to enable growth in New Zealand ticketing sector

20th June 2011 - TicketDirect partners with Debitsuccess to grow NZ rugby membership

23rd June 2010 - Cloud Computing technology drives TicketDirect expansion

24th May 2010 - Crusaders and Canterbury Rugby Book with TicketDirect

Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.


supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all


ICP is an Australian-based company focused on indoor climbing. ICP will manage your project from initial design to completion and beyond, whether you're building an international-level climbing…

read more

Attractions / Fitness / Recreation



Developed in Europe, this innovative system offers a safety management solution for swimming pools that checks individual swimmers via their wristband - monitoring their depth and time. Sensors…

read more

Aquatics / Hospitality / Safety / Technology / Waterparks


Aflex Inflatables

Aflex Inflatables are the leaders for obstacle courses, pool toys, waterparks and land-based watersides and fitness runs. They are industry leaders offering the widest range of pool, lake and beach…

read more

Aquatics / Play / Waterparks



Clubware’s online gym software is not your run of the mill management system. It has been carefully designed to incorporate all the elements that a fitness club would need. How did we do that?…

read more

Access / Billing / Fitness / Recreation


Altitude Training Systems

ATS are global leaders in altitude training and research. From mask systems and inflatable tents to simulated altitude facilities, we help all athletes gain the competitive edge. Our…

read more

Fitness / Sport / Technology


XBODY Australia Pty Ltd

PROVEN BUSINESS CONCEPTS WITH XBODY XBody’s goal is to see you and your EMS business succeed. That is why we don’t just sell equipment, we provide know-how, expert knowledge,…

read more

Fitness / Technology / Wellness



Commercial Aquatics Australia provides aquatic solutions nationwide and is one of the largest and most experienced companies specialising in the design, construction, renovation, service, maintenance…

read more

Aquatics / Design / Play / Waterparks


get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business