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Swim Schools using technology to improve customer experience

Swim Schools using technology to improve customer experience
August 9, 2016

Swimming lessons providers all throughout the country are using technology to gain a competitive advantage in an increasingly competitive space.

One technology leading the way is SwimDesk, an application that allows swim schools to provide parents with a digital report card of their child’s progress.

Becoming the latest ‘must have’ technology for swim schools, the SwimDesk application is used widely through schools in Australia, New Zealand and Asia including many premier aquatic centres such as PARC, Casey RACE and the South Australian State Aquatic Centre.

The key to SwimDesk’s success is its ease of use and comprehensive functionality for improving student progression and retention.

Features such as bulk assessment notifications, digital certificates, student reward charts and mobile compatibility make the platform a powerful competitive advantage for improving swim school customer experience. 

SwimDesk is compatible with many of Australia’s most common swim school and leisure management software’s providing a seamless customer experience.

One organisation to implement SwimDesk this year is ESF Sports who run a large swim school program across five locations in Hong Kong.

ESF Swim School Director Vincent Alarcon explains “when doing our retention emails and phone calls I discovered a common theme - that parents wanted more information on the assessments and more access to the staff - so I started looking into software that could just provide just that - not billing and booking features we already had that in place.

“I literally looked around the world for such a program but could not find one that would allow us to use our own syllabus and lesson plans, then we found SwimDesk which was exactly what we were looking for. The more my staff and I use SwimDesk the more we love it.” 

Click here to contact SwimDesk owner GreeneDesk via their entry in the Australasian Leisure Management Supplier Directory.

27th Janaury 2016 - NEW SOFTWARE AIDS IN THE MANAGEMENT OF SCHOOL BASED SWIMMING LESSONS

17th November 2015 - SWIMDESK OFFERS COMPLIMENTARY GUIDE TO IMPROVING SWIM SCHOOL CUSTOMER SATISFACTION

28th October 2015 - GREENEDESK EXPANDS INTO NEW ZEALAND

4th November 2013 - PARENTS VALUE SWIMMING AND WATER SAFETY LESSONS ABOVE OTHER OUT-OF-SCHOOL ACTIVITIES


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