Recreation Management Software for managing all your program registrations, facility bookings, membership pass sales and Point of Sale; including detailed reporting, automated customer communication…read more
Research shows sports fans fed up with stadium food
New research from Western Sydney University has revealed that the classic diet of meat pies, chips and beer is no longer the demand of the Australian sports fan.
The meat pie is such traditional fare in Australian venues that over 300,000 were sold at the Melbourne Cricket Ground (MCG) in 2013. The MCG also sold 600,000 servings of hot chips, 95,000 jam doughnuts, 65,000 burgers and 40,000 pizzas, all of which are typically washed down with beer.
However, a new study by the University's School of Business has revealed sports fans have voiced their dissatisfaction with the food and beverage selections on offer at stadiums, with price and service quality a particular pain point.
Keith Parry, lecturer in hospitality, marketing and sport at the University, and lead researcher on the study explains “it's not the only factor, but in order to attract greater attendances from a wider market, stadiums in Australia need to provide more varied, higher quality, healthy food and beverage offerings that are both affordable and easy to eat.”
Parry says most sporting teams will have a core of hardened fans who will attend regardless of factors such as team performance, weather conditions and stadium facilities. But once at a venue, perceptions of service quality will impact on an average spectator's satisfaction, which in turn influences re-patronage intentions – a core part of any team's income.
Ex-Wallabies legend and now architect at global sports architecture firm Populous, Alastair Baxter, was the co-author of the study.
Baxter suggested that every year more than 40% of Australians aged 15 and over attend a sporting event, but he sees that numbers are starting to drop.
Baxter explains “with such a wide variety of sport now available to watch on television, it's important to make sure that the whole experience of attending a sporting event is as much of a draw as watching the game itself.”
In order to meet the demands of a new generation of health conscious spectators, the authors highlight that newer venues such as the Icahn Stadium in New York City that opened in 2005, offer healthier food options including pizzas made on whole-wheat pitas, wraps, grilled sandwiches and low-fat organic parfaits.
Parry added “Australia lags behind other nations in terms of food and beverage offerings in its stadiums and the data from this study reveals the levels of dissatisfaction felt by Australian spectators with the traditional offerings.”
However, the authors suggest that recent Australian stadium redevelopments show that the tradition of poor food and beverage offering is changing.
The Adelaide Oval and SCG Northern Stand redevelopments have included better quality food options, which spectators appear to have embraced with the Adelaide Oval’s new mid-price corporate product, the Stadium Club, including the 'Hill of Grace Restaurant', an à la carte restaurant specialising in local seasonal food and local beverages.
Parry concludes “our observations of recent stadium redevelopments reveal that Australian spectators have embraced changes in stadium food and beverages, as shown by membership and sales figures for the Adelaide Oval and the SCG redevelopments, respectively
Parry suggests that the onus is now on other Australian stadiums who are yet to improve their food and beverage offerings to follow the example of the Adelaide Oval, the SCG and their North American counterparts to provide more varied, higher quality, healthier food and beverage options that represent better value for money.
10th March 2016 - NEW CORPORATE SUITES UNVEILED AT SUNCORP STADIUM
2nd April 2015 - ETIHAD STADIUM BACKS ‘YEAR OF THE FAN’ WITH VALUE IN F&B
2nd March 2015 - MCG WINDS BACK THE CLOCK ON FOOD PRICES
13th October 2014 - TELSTRA’S ‘CONNECTED LOUNGE’ AT ANZ STADIUM LIFTS THE BAR FOR FAN EXPERIENCE
29th June 2014 - SCG’S NORTHERN GRANDSTAND GETS OFFICIAL OPENING
13th July 2012 - CHEF’S CAMPAIGN TO IMPROVE STADIUM FOOD
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