iDwala is the Community Sports Surface Specialist offering the highest quality designs and technical expertise to Councils, Schools and Sporting Clubs looking to create sporting…read more
Queenstown tourism wins at New Zealand awards
Skyline Queenstown has been recognised for taking visitor experiences to new heights, winning the inaugural ServiceIQ Visitor Experience Award at this week's New Zealand Tourism Industry Awards.
The Awards also recognised Queenstown tourism leader Tony McQuilkin for his outstanding contribution to the tourism industry.
Skyline Queenstown is best known for its gondola and restaurant on Bob’s Peak, overlooking Queenstown. It also offers Maori cultural performances, a luge track and mountain bike trails.
The focus on hosting its guests like friends has paid off, with constant impressive annual growth in customer satisfaction. Close attention is paid to feedback from guests, and comments, ideas and suggestions passed on to team members have often provided the catalyst for new initiatives and improvements.
One of three awards presented following the 2014 Tourism Industry Association New Zealand (TIANZ) Summit in Wellington this week, the ServiceIQ Visitor Experience Award recognised Skyline Queenstown’s commitment to providing world-class visitor experience by developing the skills of its staff, focusing on sustainability, being empathetic to visitors, taking action on feedback, giving visitors what they need to get maximum enjoyment, and constantly improving the end-to-end visitor experience.
Commenting on the Award, TIANZ Chief Executive Chris Roberts explained “they are really taking visitor experience to considerable and positive heights (and serves as) a shining example of a business that builds on what it does well and strives to eliminate areas of dissatisfaction.”
Described as a previously ‘unsung hero’, Tony McQuilkin, Commercial Director for Real Journeys, has won the Crowe Horwath International Sir Jack Newman Award for 2014.
McQuilkin (pictured) began his career in tourism in 1980 as Queenstown Area Manager for Fiordland Travel, which became Real Journeys.
Over the years, he led many of the developments which have contributed to Real Journeys’ success, such as the unique glass-topped bullet design coaches that maximise views for all travellers, the introduction of overnight boats, the development of Walter Peak as an iconic tourism destination and the multi-day Discovery Cruises.
He has been a strong advocate for the restoration and preservation of the 102-year-old TSS Earnslaw, ensuring its future with an unusual heritage protection order that saw the steamship become the first vessel to be protected under a district plan.
He started travelling to new and emerging markets like China, Japan, Korea and India 20 years ago, long before most other New Zealand tourism operators, building long-standing relationships that have paid dividends for Real Journeys.
As one of a small group of operators who realised more needed to be done to market Queenstown, he was instrumental in setting up the Queenstown Promotion Board (now Destination Queenstown).
He is currently Chairman of the Queenstown Trails Trust.
Stephen Hamilton, Director of Horwath HTL, a member of Crowe Horwath International which sponsors the Sir Jack Newman Award, says McQuilkin is one of the unsung heroes of New Zealand tourism.
Hamilton stated “he has dedicated three decades to attracting visitors and finding innovative ways to improve their experience while they are here.
“He is a proud South Islander, keen to share with visitors his huge appreciation, knowledge and passion for New Zealand’s heritage.
“Those who know him comment on his drive, energy, passion, commitment and honesty. We are delighted to recognise his efforts with this special award.”
The third Award presented this week was to James Fitzgerald, who won the 2014 PATA New Zealand Trust Young Tourism Leader Award.
Click here for more information on the New Zealand Tourism Industry Awards.
5th November 2014 - ROTORUA ENTREPRENEUR WINS YOUNG TOURISM LEADER AWARD
21st August 2013 - SKYLINE QUEENSTOWN NEW BIKE TRAIL TO OPEN IN 2013/14 SEASON
Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?
The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.
However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.
Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.
Subscriptions cost just $90 a year.
Click here to subscribe.
The Complete Guide to Leisure Industry Products & Services.
APT (Advanced Polymer Technology) is the leading global manufacturer of polyurethane-based materials, acrylic coatings and synthetic turf products for sporting and recreational applications. From…read more
PathMinder Pty Ltd have partnered with AllUser Industries srl to bring Europe’s most advanced high security portals to the Australian and New Zealand markets. AllUser Industries started to…read more
TicketSearch is focused on providing businesses, organisations, and venues with affordable, efficient, and powerful self-managed ticketing solutions. The organisation has offices in Australia, New…read more
SLE Worldwide Australia is a Managing General Underwriter specialising in insuring risks in the world of Sports, Leisure and Entertainment. Be it relaxing, playing, organising or watching sports,…read more
The Fitness Generation is now part of NovoFit - see www.ausleisure.com.au/suppliers/novofit/read more
Hidroplay welcomes you to the exciting world of children's Playscapes, waterslide's and Water Attractions. Appealing to families, Hidroplay increases patronage in your facility during those…read more
AUSTRALIAN MADE. BUILT NOT BOUGHT. AlphaFit is a 100% Australian owned family company manufacturing gear specifically for the strength and conditioning, functional fitness and high-performance…read more
get listed with our suppliers directory
Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!