Latest News

Back to Latest News back


Probe into MCG supply chain finds alleged exploitation of cleaners

Probe into MCG supply chain finds alleged exploitation of cleaners
January 7, 2016

The Fair Work Ombudsman has launched legal action against the Australian arm of a multi-national company over its alleged involvement in the exploitation of overseas workers at the Melbourne Cricket Ground.

The Fair Work Ombudsman claims the pay of 11 overseas workers, mostly international students from India, the Philippines, Columbia and Brazil, were short-changed more than $37,000 for cleaning the MCG after AFL matches held at the historic ground in 2014.

As part of their investigation, Fair Work inspectors made a surprise site visit to the MCG after the 2014 AFL preliminary final between Hawthorn and Port Adelaide.

The Fair Work Ombudsman will now begin legal proceedings against ISS Facility Services Australia Limited - part of the ISS Group that has operations in more than 45 countries - alleging it is an accessory to the alleged underpayments.

Also facing Court is the Melbourne-based company which allegedly directly employed the workers, First Group of Companies Pty Ltd.

ISS Facility Services Australia Limited holds a contract with the Melbourne Cricket Club to provide a variety of cleaning services at the MCG.

ISS Facility Services Australia Limited sub-contracted First Group of Companies Pty Ltd to assist with some post-event cleaning at the venue.

Cleaners employed by First Group of Companies Pty Ltd were allegedly underpaid their minimum hourly rates, casual loadings, allowances, minimum engagement, and penalty rates for night, weekend, public holiday and overtime work between 24th March and 31st August 2014.

The employees were allegedly paid flat rates of between $18 and $25 an hour, when under the Cleaning Industry Award, they were entitled to rates of between $18 and $46 for some shifts.

Individual underpayments allegedly range from $276 to $7272.

Documents filed with the Federal Circuit Court allege that ISS Facility Services Australia Limited knew the sub-contract price it paid First Group of Companies Pty Ltd was not enough to enable the company to pay its workers minimum lawful entitlements.

Further, ISS Facility Services Australia Limited was allegedly aware of the unlawfully low rates First Group of Companies Pty Ltd was paying workers, but took no action.

The Fair Work Ombudsman alleges the First Group of Companies Pty Ltd also breached laws relating to sham contracting, frequency-of-pay and pay-slips.

Also facing Court are ISS Facility Services Australia Limited managers Patrick Dalton, Brian Scharper and Miguel Rodriguez and First Group of Companies Pty Ltd owner-operators Sharad Patel and Sidarth Luthra.

ISS Facility Services Australia Limited and First Group of Companies Pty Ltd each face Court penalties of up to $51,000 per contravention and the individuals each face penalties of up to $10,200 per contravention.

The Fair Work Ombudsman is seeking a Court Order for First Group of Companies to rectify the alleged underpayments in full. To date, only some workers have been back-paid.

A directions hearing is listed for 19th February  in Melbourne.

Fair Work Ombudsman Natalie James says the Agency is determined to build a culture of compliance with workplace laws across Australian workplaces by ensuring businesses take responsibility for workplace relations practices in their networks and supply chains.

James stated “we are committed to scrutinising supply chains and sub-contracting arrangements and holding companies accountable for business practices that undermine compliance.

“While many Australian employers want to do the right thing, there are some who seek to gain a competitive advantage by exploiting vulnerable workers, such as visa-holders.

 “Companies found to be profiting from the underpayment of workers in their supply chains face legal risks, and risks to reputation and impact on their bottom line”.

James says the Fair Work Ombudsman has a number of Inquiries underway to identify and address the structural and behavioural drivers of non-compliance in various industry networks and supply chains, in which overseas workers are heavily represented.

These include a review of the wages and conditions of workers in Australia on the 417 working holiday visa, an Inquiry into allegations of systemic non-compliance within the 7-Eleven franchise network, an Inquiry into the workplace arrangements of workers cleaning 4 and 5 star hotels and a Harvest Trail inquiry into the horticulture and viticulture sectors nationally.

The Fair Work Ombudsman will continue to work with Taskforce Cadena, the Phoenix Taskforce and other relevant state and federal agencies to share intelligence in relation to overseas workers’ rights.

The Fair Work Ombudsman has also been working closely with key stakeholders in the cleaning industry to ensure compliance and best practice after finding the industry is characterised by layers of subcontracting, tight margins and a competitive tendering process.

James added “cleaning contractors will continue to face ongoing spot checks by the Fair Work Ombudsman, as we endeavour to detect and deter deliberate non-compliance with federal workplace law/”

In 2010, a national cleaning campaign undertaken by the Agency recouped $500,000 for 900 cleaners throughout Australia who were found to have been underpaid.

The results of a follow-up campaign released in March this year revealed another 1200 cleaners were found to have been short-changed almost $763,000.

The largest underpayments were recorded in Victoria, where 36 cleaning contractors were required to reimburse 268 cleaners more than $246,000.

For more information go to





Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.


supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

Altitude Training Systems

Also at 3 Squill Place, Arndell Park NSW 2148 ATS are global leaders in altitude training and research. From mask systems and inflatable tents to simulated altitude facilities, we help…

read more

Fitness / Sport / Technology


Hydrocare Pool Services

Hydrocare Pool Services Pty Ltd offer 25 years of experience in aquatic industry features, products and water treatment. Hydrocare Pools has undertaken water treatment for aquatic centres and…

read more

Aquatics / Attractions / Play / Recreation / Technology



Over the past 10 years Debitsuccess has been providing expert billing services to businesses across Australia. Debitsuccess is now the largest full service direct debit provider in Australasia,…

read more

Billing / Finance / Fitness / Golf / Recreation


HYPOXI Australia Pty Ltd

HYPOXI®  is one of Europe’s most successful health and weight loss studio concepts.  It’s the first weight loss technology to incorporate exercise with advanced vacuum and…

read more

Fitness / Technology / Wellness



AAC ID Solutions is a leading supplier of identification access wristbands, barcoded wristband tickets, lanyards, membership products and RFID solutions for events and venues, working with thousands…

read more

Access / Marketing / Safety / Ticketing


Tim Batt Water Solutions

Tim Batt Water Solutions are at the very forefront of the commercial aquatic business in Australia, with over 30 years specific experience supplying and installing chemical control and dosing…

read more

Aquatics / Environment / Recreation / Technology / Venues


Centaman Entrance Control

Turnstile Entry Systems and Access Control Centaman Entrance Controls’ Award Winning Range of Access Control Systems includes tripod & triarm turnstiles, speedgates, full height…

read more

Access / Entertainment / Sport / Ticketing / Venues



Technogym is the leading company in the Wellness and Fitness field all over the world. With 2,200 employees, 14 branches in Europe, U.S., South America, Asia  and Australia, Technogym exports its…

read more

Fitness / Technology / Wellness


get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business