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Moshtix research reveals customer concern at rising costs of festival tickets

Moshtix research reveals customer concern at rising costs of festival tickets
September 8, 2011

Attendance at live music events in Australia is growing but consumers are more discerning about their attendance at festivals according to Moshtix's inaugural State of Festival Market Report.

The Report, prepared in conjunction with CoreData, provides in-depth consumer analysis on the state of the Australian music festival market with findings collected from an online survey of 2,949 respondents.

It found that:

• The high Steep cost of festival tickets is the key reason respondents (83.7%) believe attendance at a number of festivals has declined;
• Nearly two thirds of people who had attended a festival would only pay up to $499 for tickets to attend festivals across a whole year;
• When asked how the music festival experience has changed over the last five years, the most common response (41.6%) stated that the music festival experience has gotten worse with the remaining of respondents feeling it had improved or stayed the same;
• Respondents would be happy to pay a little bit more for food and beverages if it means it will help the environment;
• Line-up/music acts are by far still key in whether or not respondents would attend a particular festival;
• Respondents highlight improved variety and quality of acts as well as better festival organisation as ways festivals had improved in the last five years;
• More than half of the respondents (52.7%) think there are just enough festivals in Australia. 27.2% there were too many;
• Attendance at live music gigs has increased over the last five years according to almost half (47.5%) of respondents;
• Intimate pubs were chosen as the most favoured place to watch a favourite music act (56.3%) while festivals were second (23.4%).

Introducing the research, News Ticketing Chief Executive Adam McArthur explains "the research uncovered three key findings. Firstly, what consumers are and aren't willing to pay when it comes to attending festivals; Secondly, opportunities for promoters to evolve their festivals and maintain a relationship with their key audience; and finally, how the festival experience has changed for consumers over the last five years.

"Triggered by the strong Australian dollar, consumers are enjoying the larger variety of international performers coming to our shores. Conversely, the disappointing behaviour of a new generation of festival goers has discouraged other regulars from returning to a festival.

"Promoters need to find the right balance between securing a high-quality line-up, keeping the ticket price as low as possible and attracting the right crowds to their festivals. The report illustrates that there is still potential for growth in the market and there are still opportunities for promoters that stay connected to their fans. We look forward to working with them to achieve this."

McArthur revealed that the survey also showed a keen love for live music and exclusivity, adding "Australians have a universal love for music and while we have seen some frustrations from festival attendees with concerns around crowd behaviour at festivals and increasing costs of festival tickets, rather than turning their back on the industry, they are attending few festivals and finding alternate venues and ways to watch their favourite music act perform.

"It was very pleasing to see an increase in attendance at live music gigs over the last five years corresponding with other recent research, however there will be a number of challenges ahead to maintain this momentum."

The State of Festival Market Report also explores areas such as:

• Music festival attendance
• Consumer sentiment around interstate, camping and winter festivals
• The change - for better and worse - of the Australian music festival experience
• The price consumers are willing to pay on music festivals and overall festival expenses
• How often they would like to be attending festivals
• What influences consumers to attend a particular festival

The State of Festival Market Report is available exclusively to Moshtix clients or on request.

For more information contact contact Vida Redoblado of News Ticketing at Email: vida.redoblado@newsdigitalmedia.com.au

16th December 2010 - AUSTRALIAN GRAND PRIX CORPORATION NAMES FOXTIX AS OFFICIAL TICKETING PROVIDER

14th December 2010 - MOSHTIX LAUNCHES MOBILE SITE WITH MOBILE TICKETING

18th October 2010 - NEWS LIMITED LAUNCHES FOXTIX 

18th October 2010 - MANAGERS WANT MORE CONTROL OVER TICKETING BUYER DATA 

9th April 2010 - MANAGEMENT CHANGES AT TICKETEK

7th November 2008 - MCG CHOOSES TICKETEK


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We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

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