Moshtix launches industry first chat bot

September 3, 2018

Independent live entertainment ticketing firm moshtix has launched a new Facebook Chat Bot system ‘MoshMessenger’ aimed at easing purchasers finding and attending live events.

Claimed as an industry first for the local ticketing market, is, according to moshtix designed to make it the “one-stop shop for event discovery, ticket delivery and support in even more channels”.

Sydney-based moshtix advise that MoshMessenger Bot can deliver tickets straight to a customers’ Facebook Messenger account following a ticket purchase, allowing the purchaser to easily receive, download and store their tickets.

Designed to save customers having to print or find tickets emailed months earlier, the technology also addresses the issue of tickets being lost in junk email folders. MoshMessenger tickets can be scanned directly from the customers phone, speeding up validation and entry times at the door.

Unlike typical bots that only provide standard responses, MoshMessenger handles a range of frequently asked questions, and gives customers an option to ‘speak’ to a real person in moshtix’s local Customer Service Centre.

As well as providing 24/7 support, MoshMessenger will also give customers the opportunity to search for and select moshtix events based on location, date range, type of event, and in the case of music, event genre. It will also offer behaviour-based event recommendations.

Built in partnership with local entertainment digital and technology agency Bolster, MoshMessenger is backed by data-driven machine learning which means it will constantly improve the customer experience. As more and more customers interact with it, the more fluid and intuitive it will become, able to answer questions that once stumped it over time.

Explaining the potential of the Bot, moshtix Chief Executive Harley Evans said, “moshtix’s philosophy is to ‘make live easy’ and remove the barriers between the performer and the fan, and we feel MoshMessenger ticks these boxes with a very user-friendly interface on one of the worlds’ leading social platforms.”

Click here to contact moshtix via their entry in the Australasian Leisure Management Supplier Directory.

28th August 2018 - Taronga Zoo announces Moshtix ticketing partnership

18th July 2018 - New clients drive moshtix expansion

22nd May 2017 - Inflated ticket resale prices impacting consumers’ discretionary entertainment spending

24th September 2016 - Growing use of bots for hot sport and entertainment tickets reignite scalping debate

14th October 2015 - moshtix solves hard ticket headaches with social ticketing portal

1st December 2014 - Moshtix hits beat with Debitsuccess

8th September 2014 - moshtix celebrates first year of independence with a million subscribers

6th February 2014 - Moshtix and Illusive announce Bliss N Eso tour partnership

4th December 2013 - Moshtix launches new mobile ticket scanning App

7th November 2013 - Moshtix and The Basement announce long term ticketing partnership

4th October 2013 - Moshtix releases State of the Industry Report 2013

22nd October 2012 - Moshtix adds music news and reviews; joins Apple’s Passbook App

8th September 2011 - Moshtix research reveals customer concern at rising costs of festival tickets

14th December 2010 - Moshtix Launches Mobile Site with Mobile Ticketing

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