AusLeisure

Leading commercial fitness supplier Cybex has launched Cybex Care - a personalised web portal that helps club owners and managers optimise their cardio equipment usage by monitoring equipment usage, tracking critical tasks, training staff and streamlining service procedures.

Cybex highlight the benefits of Cybex Care as being:

1. Improve the end customer experience
By ensuring your equipment is positioned optimally in the gym. This also affords the customer the option of switching around light and heavy use equipment pieces
2. Measure the usage trends in both time of day and days
This information could be used to increase the membership base should the customer offer promotions around quieter times
3. Better service the end customer’s needs
By monitoring whether the correct CV equipment ratios are in place the customer could potentially improve their retention rates
4. Happier customers through improved cleaning standards and scheduling
By scheduling your staffs cleaning levels around lower usage times you can ensure the equipment will be cleaner, making members happier (unclean facilities is often stated as a main factor why members quit)
5. Greater ROI through increased equipment longevity
With access to educational videos on how best to clean the equipment the staff will clean more effectively and potentially improve the longevity of the equipment as well
6. Reduced member complaints
The electronic reporting system will mean machines can be fixed quickly, reducing member complaints. This increases the potential for first time fixes as the correct parts can be brought by the engineers, first time
7. Better budgeting
The customer can determine their future servicing needs better by accessing their historic cases on the system. They can also retrofit the Asset Management System to older 770, 625 and 525 series machines.

For further details click here to contact Cybex Australian distributor Leisure Concepts via their entry in the Australasian Leisure Management Supplier Directory.

Leisure Concepts have been distributing Cybex equipment in Australia since 1st January 2015.

18th July 2012 - LEISURE CONCEPTS AUSTRALIA NAMED STOTT PILATES INTERNATIONAL DISTRIBUTOR OF THE YEAR

29th August 2012 - CYBEX LAUNCHES PR GUIDE FOR FITNESS BUSINESSES

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