Venue Responder (Duty Manager)

Aquatics / Events / Recreation / Sport / Venues /

About us:
Melbourne Sports Centres are the premier multi-sport facilities in Victoria. We are here to serve sport, enabling sporting organisations and individuals to achieve peak performance, reach their potential and deliver world class events. By providing services, facilities and significant events for athletes and individuals on their journey in sport we aim to drive participation, activity, and well-being across Victoria. We want people to be excited about sport, engaged in healthy activity and feel inspired to be their best! 

About the Venue Responder (Duty Manager) Role:
The Venue Responder role is critical for providing operational oversight and support for activities and events occurring at our Albert Park and our Parkville locations. The Venue Responder is responsible for ensuring all patrons and staff are kept safe while in the venue and all hazards are prevented proactively.

Day-to-day duties include; incident response and coordination, incident database management and accurate report writing, ensuring integrity of security systems, maintaining compliance records, contractor supervision, and access control within the venue.

It is the Venue Responder's responsibility to understand all activities and movement within the venue during its operating hours. Our Venue Responder's are the first point of call for all escalations, first aids/emergencies and facilities trouble shooting. They bring all departments together and ensure all operational staff during the day/shift are aware of important impacts or activities to the venue and how that may impact access, events, bookings, departments, staff and tenants. 

About you:
To be successful in the role you will demonstrate the following

  •  Experience in a Supervisor or Management position is a must! 
  • Strong problem-solving skills with the ability to think on your feet when things do not go to plan
  • Exceptional interpersonal and relationship building skills
  • Effective leadership skills that aid in your ability to communicate well, motivate staff, and provide or receive feedback
  • The ability to confidently operate both autonomously and as a part of team
  • Attention to detail and refined time management skills
  • Experience in controlling emergency response situations within a multi-faceted venue
  • Quick learner, with the ability to understand and interpret new policies and procedures
  • You must hold current CPR, First Aid and Advanced Resuscitation qualifications. You will also need be accredited as a Pool Lifeguard.
  • Studying Sports Management? This could be a great step in kickstarting your career!

Why MSC? 

MSC is a close-knit team who are extremely proud of our facilities! MSC Staff benefits include a free gym membership and parking across our facilities. We have multiple permanent part-time Venue Responder opportunities available immediately. Flexibility to work a rotating roster is a must for the role as our venue operates 7 days a week.

We look forward to receiving your application!  


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