Director of Operations


Aquatics / Attractions / Tourism / Waterparks /

Raging Waters Sydney - Director of Operations
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Raging Waters Sydney is the place to make lifetime memories.  Offering water slides, attractions and one of the biggest wave pools - Sydney’s biggest water park has something for everyone.

About the role
The Director of Operations is responsible for the daily operation of the water park across the areas of Aquatics, Admissions, security & Park Presentation for Raging Waters Sydney.

The Director of Operations is responsible for ensuring the park operates in a safe, efficient manner; the appearance of the facility is fresh and clean at all times and that all employees are well- trained and conduct themselves courteously.

The Director of Operations is responsible for ensuring budgetary goals of the various departments, are met or exceeded.

Roles & Responsibilities
The following departments will report to the Director of Operations:

  • Operations (Lifeguards & Aquatics team)
  • First Aid
  • Admissions, including carpark.
  • Security
  • Park Presentation
  • Risk Management including Workplace Health & Safety (WHS)

Position responsibilities:

  • Work closely with the General Manager in establishing on-going operations procedures and programs for the park
  • Develop & Implement the park Duty Manager program
  • Oversee the Admissions Department including front gate, season pass centre and carpark
  • Responsible for optimizing park staffing, while considering both NPS and cost initiatives
  • Responsible for driving attraction efficiency to reduce guest wait times
  • Act as liaison with local law enforcement and public service agencies
  • Establish and monitor the on-going safety program including conducting regular safety meetings
  • Conduct regular information meeting with the various department heads to ensure good communications within park operations department
  • Conduct daily and frequent site inspections to ensure that the highest possible standards of safety, courtesy, cleanliness, and efficiency are met
  • Develop and motivate the management personnel in the park operations department
  • Maintain close and open communication with peers and superiors
  • Direct all aspects of the operations department through a close working relationship with the operations staff
  • Develop, monitor, and meet or exceed the yearly business plan for the department
  • Ensure policies, procedures and processes are implemented and followed for the department
  • See that all First Aid Reports and other pertinent data are collected and entered into the system
  • Work with representatives of the insurance underwriter to identify and correct problems and to defend the company in liability matters
  • Liaise with contractors and manage contracts including but not limited to security
  • Mentor Department Heads, to ensure they are managing business functions including overseeing team’s commitment to excellent client and customer standards
  • Manage and co-ordinate department heads to ensure effective resource planning and rostering, training, mentoring, recruitment, performance management and conducting performance reviews
  • Maintain knowledge of relevant industry and other standards
  • Knowledge of Award agreement and ensuring compliance with all conditions
  • Ensure effective communication within the department for any changes to industry development and changes in best practices for WHS, risk and compliance management
  • Work with General Manager to set budgets and implement budgets for the Department
  • Ensure department heads are reporting on expenditure against expenses budget & manage actual labour costs within salaries and wages budget
  • Work collaboratively with all positions through close liaison with staff at all levels of the company structure
  • Contribute as a skilled and productive member of the Leadership team by participating in activities to achieve strategic and organisational goals including planning, reporting and KPI monitoring
  • Perform other job related duties as required.

Workplace Health & Safety (WHS):

  • Follow and comply with Work Health Safety policies, procedures and guidelines
  • Act as a role model by demonstrating safe work behaviours
  • Report WHS incidents, injuries and safety activities to your direct Manager and First Aid at the time it occurs
  • Promote proactive hazard/ near miss reporting. Report any hazards or near miss incidents to your direct Manager and the People & Culture Director
  • Ensure all team members are aware of their Work Health Safety responsibilities
  • Ensure your direct reports are held accountable for health and safety
  • Attend Work group meetings to discuss and promote safety
  • Include WHS as agenda item at any team meetings
  • Ensure Contractors comply with safety and legal requirements
  • Evaluate WHS performance of direct reports at performance reviews
  • Implement and report on WHS Key Performance Indicators across area of responsibility.

Education:

  • Tertiary qualifications is desirable in a related field
  • Languages:  Fluent English

Skills:

  • Communication – Highly developed interpersonal, verbal and written communication skills, including presentation skills; ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel.
  • Leadership – Inspire others to achieve results, establish credibility throughout the organization and maintain a visible leadership role in appropriate industry, community and business organizations as necessary.
  • Problem Solving/Analysis:  Define problems, research and collect data, draw valid conclusions and execute remedial strategies in a timely manner.
  • Customer Centricity: Ability to understand customer situations, perceptions and expectations ensuring the customer is the focal point of all decisions related to service.
  • Project Management:  Understand and manage projects from concept to completion. Develop and achieve strategic objectives, plans and time schedules; organize and manage competing priorities, while maintaining a steadfast commitment to detail.
  • Executive Presence – Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates.
  • Flexibility – Handle multiple priorities simultaneously; maintain a flexible work schedule to meet changing demands for multiple concurrent projects.
  • Initiative and Adaptability – Take initiative and execute plans to accomplish strategic objectives in a fast-paced, evolving environment.
  • Computer Proficiency – MS Office Suite (Excel, Word, Outlook, Power point).

Experience:

  • Minimum 5 years’ experience in theme park/ resort management experience
  • Mechanical aptitude background
  • Customer Service experience

Number of direct reports:   Operational full time team members & Seasonal team of up to 400

Any other relevant comments:

  • Ability to work flexible working hours including but not limited to weekends, evenings and public holidays.
  • Adhere to the Company Code of Conduct policy.
  • Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates.
  • Be able to work in all weather conditions including sun and rain, hot and cold climates, indoor and outdoor work.
  • To carry out all duties and responsibilities as assigned by your Direct Manager, General Manager or any member of the Management Team.
  • Adhere to the Employee Handbook content and requirements.
  • Smoking in the workplace is allowed in designated smoking areas only where permitted by the applicable legislation of the jurisdiction.
  • You are required to be physically fit, physical requirements include but are not limited to Walking, Carrying, Lifting, Reaching, Bending, Pushing, Pulling, Squatting, Sitting, Standing, Twisting and Repetitious movement.

Team member benefits:

Salary
This is a full time position all year, with the ability to work flexible hours including weekends, evenings and public holidays during the season (October to April).

The salary and employment conditions are in accordance with Amusement, Events and Recreation Award.

Includes weekends during season (October to April)

Employee benefits such as leave entitlements and 10.5% Superannuation.

Benefits:

  • Our team members enjoy generous employment conditions including free entry:
  • Free admission to Raging Waters Sydney
  • Ticket Incentive Program to share with family and friends
  • Food and Retail discounts
  • Recognition program
  • Additional Information:

There are three requirements to be a team member at Raging Waters Sydney. This includes Right to Work in Australia, Working with Children Check and National Crime Check. If you are a successful applicant, you will need to obtain these credentials prior to commencing work.

Click here to apply.



 

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