Aquatics Customer Service Officer - Kingston Active

Aquatics / Education / Marketing / Recreation / Safety /

Aquatics Customer Service Officer - Kingston Active - Kingston City Council

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

A diverse, dynamic community where we all share a sustainable, safe, attractive environment and a thriving economy. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,450 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Kingston Active helps keep our Kingston community active at Waves Leisure Centre. Our Centre has a range of wet and dry programs and activities to suit the entire community. From our popular Learn to Swim Program right through to our Plus 55 Fitness Classes - there’s something for everyone at Waves.

The role
Kingston Active’s Waves Leisure Centre is currently recruiting for an Aquatic Customer Service Officer to join our Aquatic Education team. This role would suit someone wishing to further their career path within the Aquatics industry in a full time capacity. Reporting to the Aquatics Coordinator your role is to:

• Act in a front-line customer service role within the Aquatics Department
• Liaison with learn to swim staff during lessons
• Take bookings, payments and conduct assessments
• Responding to customer enquiries via email, phone and via the Swim School Reception desk
• Assist with administration duties to support the Aquatics Supervisors/Coordinator
• Swim Teaching shifts are included and are a requirement of the role

About you
You will have:

• Demonstrated experience working within an Aquatics environment in customer service
• Demonstrated experience in conducting swimming and water safety classes
• Demonstrated experience in the delivery of strong customer service to members and guests, as well as other staff in order to provide efficient service to the community
• Ability to problem solve and negotiate effectively with customers
• Current First Aid and CPR Certificate
• AUSTSWIM Teacher of Swimming and Water Safety (or willingness to obtain) 

What we can offer
A full time permanent position, which will involve weekend and evening work. (Part time options may be available to suitable candidates)

As an employee of the City of Kingston you will be part of an inclusive culture and have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including flexible working arrangements, wellbeing initiatives, discounted gym membership, social club events, paid parental leave, salary packaging, study/development assistance, employee assistance program (EAP) and discounted health insurance. 

Essential Requirements:
• First Aid Certificate
• Current Provide/Perform CPR
• AUSTSWIM Teacher of Swimming and Water Safety
• National Police / Criminal History Check
• Working with Children / Working with Vulnerable People Check
• Drivers Licence
• Desirable Criteria
• Pool Lifeguard Award
• Teacher of Babies and Toddlers / Infant and Preschool Aquatics
• Teacher of Access and Inclusion / Learners with Disability
• AUSTSWIM Assessor

PD 2872 - Aquatics Customer Service Officer - June 2022

Application Instruction
If you have the skills, abilities and attitude to take on this position click here to submit your application. If you require further information after reviewing the position description available to download below, please contact Amanda Maher, on (03) 9559 7111.

Kingston values diversity and is committed to creating a workplace where all employees can be their true self every day. We are a child safe and an equal opportunity employer and strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply.

To be considered for the role all applications must be submitted via our Careers recruitment portal - accessed by the "apply for this role" link below.

Click here to apply.


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