The Retention People Australia

1300 242 067
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Jonas Leisure
Suite 503, 530 Little Collins St,
Melbourne VIC 3000


Insight – Digital – Interact – CLUBCOUNT™ Powered by Les Mills


TRP help health clubs, leisure centres and gyms across the globe create happy, loyal members through our user-friendly software which enables effective engagement and the delivery exceptional customer service.

We have three core modules covering Actionable Member Feedback, Automated Email and SMS and Effective, Targeted Gym-Floor Interactions.


Jonas Leisure recognises Australian fitness providers for delivering exceptional customer experiences

Rave reviews from customers have seen four Australian fitness providers recognised as part of the inaugural Customer Engagement Academy Awards. The Awards - launched by Jonas Leisure…

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Feb 26, 2019 Fitness / Marketing / Recreation /


Membership retention lessons from 2015 that gyms need to know in 2016

Looking into fitness club membership activity and its impact on retention, The Retention People's 2015 TRP 10,000™ study highlighted three key findings that will impact club…

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Jan 21, 2016 Billing / Fitness / Marketing /


Latest IHRSA member retention report examines likely fitness club promoters and detractors

The International Health, Racquet & Sportsclub Association's newly released Member Retention Report (Volume 3, Issue 1): What Differentiates Promoters from Detractors? focuses on…

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Aug 30, 2015 Billing / Fitness / Marketing /