Latest News

Back to Latest News back

 

Jonas Leisure recognises Australian fitness providers for delivering exceptional customer experiences

Jonas Leisure recognises Australian fitness providers for delivering exceptional customer experiences
February 26, 2019

Rave reviews from customers have seen four Australian fitness providers recognised as part of the inaugural Customer Engagement Academy Awards.

The Awards - launched by Jonas Leisure brand TRP - were judged based on the average Net Promoter Score given to an operator by customers visiting its facilities over the past 12 months.

A Net Promoter Score is an internationally recognised measure of customer loyalty that involves asking customers to give a rating out of 10 for how likely they are to recommend your product or service.

Health Mates Fitness Club and Healthworks received Platinum Medal Awards for being among the very highest rated operators by their customers, while City of Bunbury and Goldfields Oasis received Gold Medal Awards for achieving scores well above average.

Jonas Leisure Chief Executive Mike Henton said achieving a high Net Promoter Score was a strong indication that your customers were fans of the experience you offered.

Henton advised "we were thrilled to be able to present the inaugural awards to Australian customers who use Net Promoter Score surveys as part of the Insights service offered by our TRP brand.

“All the award recipients have put in a real effort to continuously improve the way they do business, whether that’s through providing outstanding facilities and customer service or new initiatives such as offering online sign-ups or 24/7 access for members.”

TRP provides customer engagement software to health fitness clubs, leisure centres and gyms. Its Insights service includes a Net Promoter Score measurement and benchmarking tool that helps operators create loyal customers who spend more and stay longer in their facilities.

Click here to contact Jonas Leisure via their Australasian Leisure Management Supplier Directory entry. 

Click here to contact The Retention People Australia via their entry in the Australasian Leisure Management Supplier Directory.

Related Articles

16th November 2018 - Aquatic and Recreation Institute gives voice to young leaders

30th October 2018 - Envibe software drives increasing use of sport and recreation facilities at La Trobe University

17th October 2018 - Jonas Leisure named as leading communicator among leisure businesses in Australia and New Zealand

11th July 2018 - Jonas Leisure supports new ActiveXchange industry insights

1st March 2018 - MyMemberSales upgrade streamlines fitness sales

29th September 2017 - Jonas Leisure backs ARI’s new Mentor Program

26th August 2017 - Goldfields Oasis recognised for best industry use of Social Media

17th August 2017 - Jonas Leisure to launch fitness industry sales tool

12th July 2017 - Leading software providers announce seamless integration

26th May 2017 - Jonas Leisure introduces new customer service portal

8th November 2016 - Jonas Leisure offers masterclasses in health and fitness software

21st January 2016 - Membership retention lessons from 2015 that gyms need to know in 2016

25th October 2014 - Australian Institute of Sport and Health Mates Fitness Centre win top fitness awards

1st October 2014 - Goldfields Oasis wins second Fitness Australia Gold Award

11th November 2013 - Are fitness staff the best sales people?

21st November 2012 - How loyal are your fitness club members?


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

HQH FITNESS

HQH Fitness is an international company that specialises in improving the health, fitness and wellness of people everywhere. We are the South Pacific distributors for Total Gym/GRAVITY Education and…

read more

Fitness / Recreation / Technology / Wellness

 
 

GUNNEBO

Gunnebo is a global provider of security and access control solutions and services with sales companies in 31 countries in Europe, the Middle East, Africa, Asia, the Americas and Australia.…

read more

Attractions / Entertainment / Security / Ticketing / Venues

 
 

Aussie Strength

We are Aussie Strength. The ultimate supplier for Commercial Gym Equipment that's built to deliver in the toughest environments. From USA-Built hardcore weight training equipment from Arsenal…

read more

Fitness / Technology / Wellness

 
 

Myzone

Myzone is the industry’s leading wearable technology solution. Myzone’s wearable products show and reward effort when you work out. It displays accurate real-time heart rate, calories, and…

read more

Fitness / Sport / Technology / Wellness

 
 

iDwala Pty Ltd

iDwala is the Community Sports Surface Specialist offering the highest quality designs and technical expertise to Councils, Schools and Sporting Clubs looking to create sporting…

read more

Consultants / Design / Recreation / Sport / Surfaces

 
 

EventPro

At EventPro Software, we are proudly different from our industry competitors. We have a development-driven culture and 20 years’ experience in event, venue, and catering management software,…

read more

Events / Hospitality / Technology / Ticketing / Venues

 
 

PlayRope

Playrope Aqua-Fun, are the Australian & New Zealand exclusive distributors for Vortex Aquatic Structures International, the world leader in aquatic playgrounds and urban water landscapes.…

read more

Aquatics / Attractions / Parks / Play / Recreation

 
 

Neptune Benson

Neptune Benson is a manufacturer of high quality water filtration and disinfection products for the recreational, industrial, and municipal water markets. With more than 20,000 installations…

read more

Aquatics / Design / Recreation

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business