New accessible and inclusive tourism training program launched by ATEC

June 1, 2023

Access / Education / Hospitality / Tourism / Venues /

The Australian Tourism Export Council’s latest Tourism Training Hub program - Accessible & Inclusive Host – is aimed at helping businesses build their confidence in working with travellers with access needs.

Estimated to account for around 20% of the travel market, people with a disability and specific needs are an important part of the travel market which every travel business can connect with.

ATEC Managing Director Peter Shelley notes “Accessible travel is a necessity, and every tourism business should embrace the opportunity that our Host program offers to get new ideas on how to improve services.

“Inclusive and accessible travel is about providing the most accessible tourism experience for as wide an audience as possible including visitors with functional and cognitive impairments, senior travellers and even travellers with small children.

“ATEC is very proud of this latest program which has been developed and designed in collaboration with our industry advisory group and inclusive travel advocates and experts.”

Accessible & Inclusive Host is a three-module, on-line, self-directed training program which helps staff to understand the needs of travellers with differing needs, what influences their travel and how to attract and attain these guests. As a business development program, Accessible & Inclusive Host provides practical learning resources to upskill businesses and help them successfully welcome guests from all life stages, backgrounds and abilities.

The program offers:

Culture Ready – introduction overview to the market and key aspects of accessible and inclusive culture
Product Ready – Understanding needs and customising experiences for accessible travellers
Service Ready – Service expectations and adjusting service delivery for the client

Globally recognised inclusive travel advocate, Martin Heng, has decades of experience in the travel industry. Heng led content development with contributions from travel researcher Carolyn Childs, who together can deliver tailored real-time training for groups and business mentoring.

Participants also receive badging, identifying them as a capable and focused accessible and inclusive travel business. For more information or to register for the program go to traininghub.atec.net.au/courses/atec-s-accessible-host

27th April 2023 - ATEC spotlights need for budget boost to help in recovery of Australia’s inbound tourism

21st February 2023 - ATEC highlights Australia’s sluggish efforts in encouraging international tourism

2nd February 2023 - ATEC launches new online Muslim Host training program

23rd November 2022 - ATEC launches its Tourism Training Hub at Meeting Place

13th April 2022 - ATEC calls on all political parties to support tourism industry recovery

23rd November 2021 - ATEC highlights skill shortages to present challenges when international tourism recommences

25th May 2023 - ICC Sydney launches Accessible and Inclusive Events Guide

16th May 2023 - BASSINTHEGRASS to offer enhanced wellbeing and accessibility measures

24th April 2023 - Changing Places facility increases accessibility at events across Greater Geelong

22nd March 2023 - Queensland Government opens Accessible Tourism Infrastructure grants

21st February 2023 - Tropical North Queensland continues to promote tourism accessibility

6th February 2023 - GetAboutAble Accessible and inclusive Tourism Conference to be staged on the Gold Coast

7th December 2022 - Tourism Tribe research finds only one in five tourism operators are prepared for Queensland’s ‘Year of Accessible Tourism’

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