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Genting closes Malaysian resort while launching offers for Resorts World Sentosa

Genting closes Malaysian resort while launching offers for Resorts World Sentosa
March 19, 2020

Resorts World Genting has advised of its temporary closure all operations at mountaintop Malaysian resort, including its casino, until 1st April while simultaneously launching offers and promotions at Resorts World Sentosa (RWS) to attract tourists during the Coronavirus pandemic.

The closure of Genting’s Malaysian resort follows the Malaysian government's Movement Control Order with the resort stating "Following the Movement Control Order announced by the Prime Minister, YAB Tan Sri Muhyiddin Yassin, Resorts World Genting will be temporarily closed from 18th to 31st March 2020.

"This will include our hotel facilities, food and beverage outlets, casino, Skytropolis Indoor Theme Park, entertainment facilities, attractions, shopping malls and retail outlets at Resorts World Genting.”

The mountaintop resort is located in the Genting Highlands, about an hour's drive from Kuala Lumpur, at the border between Selangor and Pahang states.

Genting also added that all reservations made for hotel stays during this period will be cancelled with guests potentially being able to seek a refund or change their reservation dates. The same conditions apply for reservations made at related facilities, Resorts World Awana, Resorts World Kijal and Resorts World Langkawi.

The statement also advised that "guests who have purchased tickets for any of our attractions or shows at the Resort will also be refunded."

Genting noted that essential resort-based services such as security, fire services, utilities and clinics will remain operational during this period.

Alongside Genting’s resort closure in Malaysia is their marketing push for Resorts World Sentosa (RWS) which sees offers and promotions to attract visitors amid expectations of tourism numbers falling due to Coronavirus (COVID-19).

Singaporean Minister for Communications and Information, S Iswaran advised in a Bloomberg interview that Singapore is "bracing for a harder hit" to tourism than initially expected.

Last month, the Singapore Tourism Board Chief Executive, Keith Tan forecast that tourist arrivals and spending could fall 25% to 30% this year due to the Covid-19 outbreak.

Genting’s RWS has noted that for every purchase of an adult one-day ticket to Universal Studios Singapore, S.E.A Aquarium or Adventure Cove Waterpark, it is offering a free all-day parking and a S$10 RWS dining voucher - worth S$38 in total.

The promotion will run until 22nd March for Adventure Cove Waterpark and until 31st March for Universal Studios Singapore and S.E.A Aquarium.

RWS is also running a Mastercard promotion which gives purchasers a six-month unlimited entry season pass with the purchase of a one-day adult ticket. The deal allows purchasers to save 25% on season passes - which usually cost S$108 - by buying a one-day ticket for S$81.

Another promotion includes a March getaway package around S$258 worth over S$750 for a room stay, complimentary breakfast, attraction passes, dining credits and more.

Another positive sees some of China’s attractions reopening. According to, Shanghai Haichang Ocean Park in China is scheduled to reopen Friday with the attraction implementing precautionary measures against the spread of Coronavirus.

The theme park will limit attendance numbers to under half its daily capacity, while indoor areas will be restricted below 30% of capacity. Guests will be required to make reservations and purchases online and upon arrival; will need to wear a mask, present their health QR code and undergo a temperature screening process. The park will also replace paper maps with electronic maps.

Image top of Resorts World Genting Malaysia and above of RWS promotion

About the author

Karen Sweaney

Editor, Australasian Leisure Management

Artist, geoscientist and specialist writer on the leisure industry, Karen Sweaney is Editor of Australasian Leisure Management. Based in Sydney, Australia, her specific areas of interest include the arts, entertainment, the environment, fitness, tourism and wellness.

She has degrees in Fine Arts from the University of Sydney and Geological Oceanography from UNSW.

Read more from this author

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