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Debitsuccess aids Belgravia Leisure’s Dandenong Oasis transition

March 29, 2012
Transferring more than 3,500 memberships in two weeks turned out to be a breeze at Belgravia Leisure's new acquisition, Dandenong Oasis.
Having worked with Debitsuccess since 2002, Belgravia Leisure had no problem making the decision to update Dandenong Oasis' former membership billing program to the simple and efficient direct debit system provided by Debitsuccess.
Belgravia's Regional Operations Manager Frank van der Kraan took charge of the transfer at the centre in south east Melbourne, and explains that ease of transition is an integral part of the operating system.
van der Kraan states "during the process, I really appreciated the support and on-the-ground training Debitsuccessprovided.
"For the first two weeks, the Debitsuccess team were on-site to help with any teething problems rolling over previous members, making the hand-over process run smoothly.
"Debitsuccess has an up-to-date system with a very user-friendly interface. Their processes are efficient - it's just what we needed to improve our business."
Before Debitsuccess, Dandenong Oasis used an internal billing system to manage member payments from its fitness centre and learn-to-swim program, along with general payments for its other facilities that include table tennis courts and special function rooms.
van der Kraan adds "with the new system, weï¾ve saved so much time. Our administration processes have been greatly reduced, along with a noticeable decrease in wage costs.
"We can now afford to spend our time on the floor, recruiting more members, as we are able to reach a greater number of people.
"I estimate we have saved over 50% of our timeentering details into our membership database, compared to a manual system. And once the details are in the system, it is so easy to update them."
As for the changeover process itself, Frank says he has received only good feedback from his members, concluding "there's been no concerns to worry about, it's been smooth sailing."
For more information about how Debitsuccess can help your club call 1300 305 011.

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