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ChronoSoft offers incident management solutions for events, festivals, sport and venues

ChronoSoft offers incident management solutions for events, festivals, sport and venues
August 24, 2018

Aiming to ensure that events and crowded places operate safely and efficient, ChronoSoft Solutions is the market leading provider of control centre and incident management solutions.

Offering event and incident management software that enhances how spaces respond to crisis as well as daily tasks, the Brisbane-based company’s flagship Chronicler software, streamlines event management procedures, opens up communication between support staff and accurately logs and timestamps all incidents.

Incidents can be reported and logged directly to the system by crews in the field, and the control room is able to see and manage incident management flow and data analysis in real time.

Jobs are prioritised to make sure critical incidents are attended to first, and GPS mapping means the closest, most appropriately resourced crews can be dispatched to the exact incident location instead of spending valuable minutes searching.

In addition, common jobs are pre-loaded into the system so they are actioned without having to tie up other communication channels - leaving event radio networks open for communicating serious incidents.

ChronoSoft’s software is flexible enough to meet the challenges of a myriad of events and dynamic environments, including music festivals, cultural events, sporting stadiums, entertainment arenas, marathons and endurance events, convention centres, shopping complexes, hospitals, large office buildings and transport and tunnel networks

Being able to analyse data and trends from the event allows managers to improve future planning and avoid crowding, identify issues before they become problems and strategically manage staffing by identifying quiet and busy times.

Noteable industry clients include Auckland's Spark Arena, the Ekka, Splendour in the Grass, The Falls Festival and Tough Mudder.

Working with Infront Security Services at the Ekka over a number of years, a tailor-made deployment of the Chronicler event and incident management software includes:

Planning - Detailed analysis of the data from previous years to predict busy and quiet times, identify potential hazards and bottlenecks, and plan the resources that will be required if incidents happen.

GPS Optimised Incident Response - GPS mapping of all security staff with site-specific overlays to ensure faster, more accurate deployment of resources.

Logistics management - Pre-programmed jobs to ensure relevant security staff are on hand, in the right locations to ensure animal trailers, horse floats, entertainers or even monster cars can gain safe access to site and receive a guided escort to their specific performance venue.

Time Stamped Reporting - Accurate time stamped reports sent instantly to key stakeholders so they can act proactively rather than reactively during an event.

With these and other features ChronoSoft protect the Ekka, showgoers can relax and enjoy the wonderful experience of Queensland’s largest event.

Click here to contact ChronoSoft Solutions via their entry in the Australasian Leisure Management Supplier Directory.

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