Front of House Operations Officer

Arts / Entertainment / Venues /

City of Kingston - Front of House Operations Officer

  • Lead FOH operations for Kingston Arts
  • Revitalise policies and procedures to deliver quality visitor experiences
  • Excellent employee benefits
  • Full time permanent position – Cheltenham, Melbourne
  • Band 5, $74,820 – $86,186 per annum, plus superannuation

About us
Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

A diverse, dynamic community where we all share a sustainable, safe, attractive environment and a thriving economy. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne’s CBD. We employ over 1,450 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children’s services, sport and recreation, health, parks and gardens, planning, arts and management.

The Arts, Events and Libraries Department at the City of Kingston is focused on the delivery of industry leading contemporary programs, activities and events. Through innovation and continuous improvement, the department strives to provide high quality learning, recreational, social and cultural outcomes for our community.

The Front of House Operations Officer proactively assists the Front of House (FOH) team to deliver exceptional customer service to patrons, clients and all users of the venue. The position is responsible for assisting in the management of all FOH operations, working in close collaboration with other teams in event planning, coordination, and delivery to ensure excellent administrative, financial and operational outcomes.

The role
We are seeking a Front of House Operations Officer to join the Kingston Arts team. Reporting to the Coordinator, Front of House, your role is to:

  •  Contribute to the planning, coordination and smooth delivery of safe and successful events within Kingston Arts’ venues across all front of house activities including the bar and cafe, the performance venue, FOH staff and volunteers.
  •  Manage the resources required to facilitate all events, including event information and floor plans, staff rostering, and stock management.
  •  Supervise and work closely alongside the FOH staff and volunteers in line with Council’s policies and procedures.
  •  Ensure that all relevant OHS regulations are adhered to within the FOH facilities and that best industry practice is applied appropriately.

About you
You will have:

  • Completion or progress towards completion of a relevant degree or diploma course with some relevant work experience in FOH service delivery or event management at a performing arts venue, events/functions venue, or similar or significant experience working in a similar position.
  • Experience working in a FOH team at a performing arts venue, events/functions venue, or similar.
  • Demonstrated administration skills and attention to detail along with highly developed computer skills.
  • Ability to demonstrate the City of Kingston’s values of Future Orientated, Accountable, Dynamic, Expert, Community and Celebration

What we can offer
This is a full-time permanent position.

As an employee of the City of Kingston you will be part of an inclusive culture and have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including flexible working arrangements, wellbeing initiatives, discounted gym membership, social club events, paid parental leave, salary packaging, study/development assistance, employee assistance program (EAP) and discounted health insurance.  Full time employees also have access to a planned day off every four weeks.

How to Apply
If you have the skills, abilities and attitude to take on this position click on the apply button below to submit your application.

Applicants are required to respond to the selection criteria within their cover letter.

If you require further information after reviewing the position description available to download below, please contact James Dipnall, Coordinator, Front of House on 0448 309 458 or at

Kingston values diversity and is committed to creating a workplace where all employees can be their true self every day. We are a child safe and an equal opportunity employer and strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply.

To be considered for the role all applications must be submitted via our Careers recruitment portal.

Click here to apply.


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