Perfect Gym

1300 088 922
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5/938 Lonsdale Street
Melbourne VIC 3000


Perfect Gym is a modern, feature rich, cloud based facility management software. Now in its sixth year of operation, and having expanded into 16 Countries worldwide, we count some of the largest and most successful chains among our Perfect Partners. A purpose built turnkey software offering, satisfying two million members, across 1000 clubs; through our dynamic software modules and member app offering. 

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An overview of some of our core modules:

• PosWeb - Our intuitive Point Of Sale module for reception and concierge staff. Easily sell, enrol, book and attend members and casual visitors into the club. Utilise our EFTPOS integration to ensure your till is easily reconciled, and view is “in the club” and determine “at risk” members with ease, through our Perfect Guest ‘Star’ Rating retention system.

• Perfect Gym Manager - Our back of house administration module that provides tiered access for various staff to complete or automate club tasks through use of various tools, including; 

o Campaign Manager - an automated customer relationship tool that can send e-mail and SMS to a variety of individual or groups of members based off of campaign parameters or events. These campaigns and events are completely customizable in both message and the event that triggers the campaign (visit/non visit/milestone/first class/at risk/ expiry)

o Report Manager - automated reports that are ran, stored and archived for quick access on particular dates and times for a variety of reasons. Examples include end of month reports, daily reports, debtor reports and at risk accounts.
o Dashboard Manager - a real time statistics dashboard that is able to give you a snapshot of a clubs performance through many built in widgets. Examples include; Sales by week/month, Visits per day/week/month, of the visits who is a frequent visitor, at risk, long time member, KPI of sales, KPI of retention, KPI of customer secondary spend, etc. 
o Fully Integrated Entrance Control - PerfectGym has a Real-Time Access Control, meaning when a member scans their card/wristband/etc. their status is queried in real time against the database as to whether the membership allows entry (owes money, is not an extended hours membership, hasn’t signed waiver, is a teen gym member, etc.) Our offline functionality means all visits are cached and members can enter during the event of an internet outage
o Fully Integrated Smart Internal Access Control - through the use of PerfectGym Go App and Portal (outlined below), members can register for a class prior to attending the facility and scan their member card at a reader on a group fitness door which registers them for the class and showed that they attended. In addition we can do tiered access (i.e. - high performance areas for only certain membership types), as well as gender based validation (female only area / change room readers), as well as the use of readers for cashless purchases of services such as PT or products such as Coconut Water. The purchase can either utilize existing credit that was added to a member profile or be added to the next debit cycle.
o Seamless Direct Debit – PerfectGym has a seamlessly integrated direct debit function that facilitates customer payments, rejections, SMS and email member correspondence through templates to inform members of failed payments. The club will also receive reports of successful and rejected debits after each cycle, whilst the PerfectGym software updates members accounts with rejection fees and outstanding amounts, whilst reconciling successful monies debited. 

• Customer App and Portal – members have the ability to update details, suspend memberships, upgrade and purchase new memberships and settle outstanding account balances through the Mobile optimised Customer Portal. 

o The Customer Portal can also be used to book and pay for additional add-ons and services like Personal Training. With the both the Portal and PerfectGym GO App, members also have the ability to view and book into Group Fitness classes, view class timetables, rate instructors and rate classes with use of a Star Rating. 
o Customer Portal Sign Up – the customer portal has an online signup for new members, which can be placed as a direct link on the website, or in addition we can place a “first time visit” link from the Kiosk app on the website or in your marketing collateral as a promotional method to allow a ‘7 day free trial or 1 day pass’. In addition to this, we can publish promotional memberships in this portal such as “30 days for $30” which upon joining, automatically renew a standard contract if the member opts not to cancel. i.e. - we automate the conversion of a free trial prospect to paying member.

• Kiosk App – Further to the client portal, we have a specific kiosk app than can be run from an iPad/tablet to facilitate a paperless signup in the club, where prospects are able to sit and fill out the application, questionnaire and waiver on the tablet with a profile.

• Perfect API – utilise our Developer API to seamlessly integrate the Client Portal, Facility Booking and Timetable into your website. 

Client Endorsements:
"Partnering with Perfect Gym is one of the best decisions we have made. The software is an integral part of our business operations; it is feature rich and has enabled us to scale quickly. 

"Our membership base has increased our retention rates have increase and our operation costs have decreased." 
Christophe Maurice, Head of IT McFit Fitness Centres; 
1.2 million active members across 244 locations McFit Europe’s leading health club chain.

"We initially deployed with POSweb and the powerful back of house Perfect Gym Manager, and are now in the process of implementing the Perfect Gym Go app client portal and in club kiosk module. 

"The Perfect Gym Software and the knowledge of the Perfect Gym team with the support they offer, it’s absolutely first class!" 
David Prosser, Head of Gold's Gym UAE, Health and Fitness Industry Expert UAE & Asia.

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