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TicketSearch advances global roll out of next-generation ticketing platform

TicketSearch advances global roll out of next-generation ticketing platform
December 1, 2020

Global ticketing platform TicketSearch is continuing the roll out of its next-generation ticketing platform having recently launched sales and service operations in the North American region including the USA, Canada and the Caribbean.

Built in collaboration with more than 700 venues across three continents, TicketSearch developers have incorporated advanced features for venues, universities, and organisations to manage ticket sales and upsell additional services, including timely features such as SMART social-distancing and virtual event technologies.

Developed in collaboration with over 700 global venues and with TicketSearch having more than 15 years of experience in the ticketing industry, in the last quarter, more than 100 venues have embraced this new platform.

The Sydney-based company offers users three levels of service (Basic, Standard and Enterprise) depending on the features required.

Basic and Standard levels offer the ability to upsell retail items, market the event through integrations, and track marketing results while the Standard level offers more robust marketing, additional payment gateways and box office features.

With processing fees starting at US$0.30 per ticket, TicketSearch offers increased functionality at less than half of the industry's average ticketing costs. Multiple merchant account integrations enable ticket revenues to be deposited directly into the organizer's account for increased control over cashflow.

The Enterprise level provides the most well-featured and powerful integrated ticketing solution available with season and flex ticket packages, deals and discounts, merchandise, donations, gift vouchers, marketing and membership modules. TicketSearch Enterprise includes a complete customer relationship manager (CRM) solution. All three levels of the system include modules for easy data migration to ensure the patron membership and history is available for future seasons.

Embracing the challenges presented by COVID-19, TicketSearch has integrated SMART social-distancing technologies and virtual event integrations. Within the system, SMART social-distancing seat bubbles are created by automatically blocking seats adjacent to customer's order, ensuring adequate social distancing is maintained. TicketSearch blocks only the appropriate number of seats and not pre-killed seats, allowing the venue to maximize sales while still protecting patrons. Additional features to protect the health and safety of patrons and employees have been incorporated. When ordering tickets, venues have the option to request additional information for each ticket holder in the order to allow for contact tracing.

TicketSearch founder, Dennis Doulgeridis explains “as our industry deals with the devastating effects of COVID-19 pandemic, TicketSearch will pioneer the global recovery by inspiring and empowering clients with a new way of bringing people together through events and experiences.

Key TicketSearch features:

• SMART social-distancing seat maps and COVID-19 patron details management
• Total customization, flexibility and control
• Multiple payment gateways
• Intuitive workflow with step by step wizard flow to improve the user experience
• A modern and easy to use online interface
• A truly white label system across all devices-built for mobile first
• A purpose-built customer relationship management (CRM) system
• Customisable inside and outside fee structures and reporting
• The ability to build and reconfigure venues and seat maps in real-time
• Access over 37 visual dashboard reports powered by Tableau
• Solutions to easily migrate patron data from your present system
• Full API integration allowing TicketSearch to connect to any business system around the world
• Regional taxation options
• Merchandising (including food and beverage) with images and inventory levels
• Smart-phone or tablet ticket scanning
• Email and SMS delivery

Recognizing the explosion of virtual events, TicketSearch developers have built in Zoom integrations for seamless virtual and hybrid events. With TicketSearch, a Zoom account, and live streaming services that can range from an iPhone to full theatre productions, venues are able to provide unique registration links to their ticket holders. The platform allows community-based events such as sports leagues, community theatres, and performing arts schools to engage their fans in a safe and affordable way.

On the backend, TicketSearch's full API integration allows clients to connect to any business system and provides additional customizations to give event organizers more reports and marketing analytics.

Request a complimentary account demonstration by emailing

Click here to contact TicketSearch Pty Ltd via their entry in the Australasian Leisure Management Supplier Directory. 

Related Articles

18th November 2020 - Live Performance Australia releases updated Ticketing Code of Practice

17th November 2020 - Tourism Australia research shows cautious optimism in planning domestic events

26th October 2020 - Sustainable event advocates release global guidelines for best practice of reusables at events

14th October 2020 - Live entertainment industry counts the cost of COVID

2nd October 2020 - Federal Court hits Viagogo with $7 million fine for misleading Australian ticket buyers

13th June 2018 - Snapchat and SeatGeek introduce app-based ticket purchase integration

15th April 2015 - SeatAdvisor expands with Wagga Wagga Civic Theatre installation

3rd December 2014 - Old Fitz Theatre joins SeatAdvisor family

29th July 2013 - Live performance industry generates $1.2 billion in revenue from 16.2 million attendances in 2012

10th March 2008 - Roberts to head SeatAdvisor Australia

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