Hong Kong Convention and Exhibition Centre installs AI Life Sense Alert System

July 11, 2023

Events / Safety / Technology / Venues /

Hong Kong Convention and Exhibition Centre Management Limited (HML) is installing a new AI Life Sense Alert System in 61 accessible toilets of the Hong Kong Convention and Exhibition Centre to further enhance safety of its visitors. Installation is now being conducted in phases with completion slated for end of July.

HML Managing Director Monica Lee-Müller notes “Investing in and applying technology to upgrade HKCEC’s hardware and software has been a continuous focus of HML. With safety of our visitors being our first and foremost priority, we have taken the precautionary move to introduce the AI Life Sense Alert System so that our staff can provide timely assistance to visitors in distress during an emergency. The key is to reach the visitors in need as soon as possible so as not to miss the golden hour between life and death.”

The first phase of installation covering 10 accessible toilets has been completed. The installation of the remaining 51 toilets will be completed by end of July. The system can detect a toilet user’s posture (active or static; seated or lying down) and collect motion value for AI-enabled analysis to identify if a fall/accident has taken place or the toilet user has become motionless.

In the event of an identified accident, the system will send out an alert within five seconds via hand-held devices such as mobile phones or tablets. Staff will be able to locate the toilet and get there as soon as possible. At the same time, the security control room will also receive the alert to allow for rapid additional manpower deployment. The system will facilitate provision of assistance to visitors in need within the critical life-saving golden timeframe. The AI Life Sense Alert System has already been introduced in public hospitals.

The AI Life Sense Alert System also provides humidity, temperature and air quality readings, facilitating monitoring of the environment in the accessible toilets and adjustment of cleaning frequency to enhance visitor experience and efficiency.

HML has been pioneering the application of artificial intelligence and robotics to continuously enhance its operations and service. In addition to offering 5G service with 100% coverage of the entire HKCEC, HML has introduced 5G smart security robots and smart cleaning robots – also a green measure in light of its water conservation feature.

Image top: In the event of an identified accident, the AI Life Sense Alert System will send an alarm to the management platform within five seconds so that HKCEC staff can provide timely assistance; HKCEC install of AI Life Sense Alert System in 61 accessible toilets to capture the critical life-saving golden hour

5th July 2023 - Monica Lee-Müller awarded Medal of Honour for her role managing Hong Kong Convention and Exhibition Centre

12th May 2023 - HKCEC spotlights its awards in lead-up to 35th anniversary celebrations

14th December 2022 - HKCEC to welcome back international events and visitors with lifting of restrictions

10th September 2021 - HKCEC installs 5G infrastructure for digitally-elevated and connected venue experience

28th July 2021 - HKCEC enhances safety measures and launches lucky draw to encourage vaccination

22nd April 2016 - HKCEC new website receives Gold Award in web accessibility recognition scheme

30th November 2015 - HKCEC gains global recognition for leadership role in sustainability

11th August 2015 - HKCEC welcomes record breaking 6.4 million visitors in 2014/15

17th December 2014 - HKCEC voted Asia’s best for the 12th time

18th November 2014 - HKCEC receives international recognition for sustainability

16th December 2013 - HKCEC marks 25 years of success with clients and partners

9th October 2013 - HKCEC again named Asia’s Best Convention and Exhibition Centre

2nd August 2013 - HKCEC celebrates 25th anniversary with technology upgrades

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