Fun Wheels Pty Ltd are the premium dealer in Australasia for the Dutch company BERG’s commercial and domestic products. Our flagship product is their revolutionary pedal go-kart – the…read more
Woman pestered into paying US$500,000 to join Hong Kong gym
A 36-year-old woman paid HK$4.3 million (US$553,936) for a membership of a fitness club and 3,381 hours of personal training after being constantly pestered by sales staff.
The Hong Kong Consumer Council, which recently revealed that complaints about fitness clubs shot up 189% last year, said the amount involved was the highest it had ever recorded in such a case.
Council Chairman Professor Wong Yuk-shan said the woman agreed to the deal in 2013 and signed 54 contracts after several staff members took turns to work on her using various sales methods, such as the offer of discounts.
By June 2015, she had managed to complete only 500 hours and worked out that if she spent three hours a week at the gym it would take her 19 years to finish the sessions.
The woman then demanded the chain return about HK$3.8 million for the remaining time.
According to the Council, which declined to name the fitness centre, the woman had been pursuing her case via legal means.
Professor Wong stated “the problems with consumption with pre-payment cannot be left unsolved.
“We encourage the government to pay attention to this issue.”
Dogged by complaints over high-pressure sales tactics used by some gyms in Hong Kong, Council Chief Executive Gilly Wong Fung-han said the Hong Kong Government should study the experiences of overseas countries and introduce a compulsory cooling-off period to allow consumers to rethink and cancel contracts unconditionally for pre-paid services.
About 70% of the 1,667 complaints about fitness centres were related to the closure of California Fitness last year.
The company owed 64,000 members and 700 former employees more than HK$100 million.
But the Council found that even after excluding the California complaints, the number still increased by 16% from 2015.
Based on an article that first appeared in the South China Morning Post. Click here to view the original article.
Image: California Fitness closed all its gyms in Hong Kong in July last year.
20th August 2016 - ARNOLD CLASSIC LAUNCHES IN HONG KONG
1st July 2016 - FIBO CHINA TO CREATE A BRIDGE TO CHINA’S GROWING FITNESS MARKET
6th December 2015 - ACCC URGES BUSINESSES TO CHECK THAT THEIR CONTRACTS ARE FAIR
17th December 2015 - HONG KONG FITNESS COACH JAILED OVER HK$1.4 MILLION CREDIT CARD FRAUD
27th October 2015 - GLOBAL FITNESS CLUB REVENUES CONTINUE TO RISE
Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?
The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.
However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.
Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.
Subscriptions cost just $90 a year.
Click here to subscribe.
The Complete Guide to Leisure Industry Products & Services.
Clubware’s online gym software is not your run of the mill management system. It has been carefully designed to incorporate all the elements that a fitness club would need. How did we do that?…read more
Vlocker Pty Ltd has been designing, manufacturing, installing and servicing locker systems worldwide since 1995. Vlocker specialises in providing locker solutions to suit client requirements in…read more
Digonex is a leading provider of customised dynamic pricing solutions to clients in arts and entertainment, sport, attractions, cultural institutions and retail sectors. Digonex’s technology is…read more
AQUASPIN™ - Aqua Cycling Aquaspin™’s sessions have been specially designed by our Master Trainer to be challenging yet fun group cycling sessions. Each session is tailored to…read more
Ausfit began in 1992, providing software services to the health and fitness sector including ClubWise, a fully hosted web-based product which combines state of the art club management software,…read more
Fitness On Demand™ is a market-leading developer of virtual group fitness products. Our innovative video delivery systems offer robust content and a simple-to-use, comprehensive web app. Fitness…read more
iEDM integrate Design, Engineering and Delivery Management services to convert existing spaces into exciting new entertainment venues. Our team consists of highly qualified professionals with diverse…read more
get listed with our suppliers directory
Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!