BODY BIKE® International is a leading manufacturer of indoor bikes with a 20-year track record of creating the best indoor bikes. Stay connected with Body Bike Australia…read more
Woman pestered into paying US$500,000 to join Hong Kong gym
A 36-year-old woman paid HK$4.3 million (US$553,936) for a membership of a fitness club and 3,381 hours of personal training after being constantly pestered by sales staff.
The Hong Kong Consumer Council, which recently revealed that complaints about fitness clubs shot up 189% last year, said the amount involved was the highest it had ever recorded in such a case.
Council Chairman Professor Wong Yuk-shan said the woman agreed to the deal in 2013 and signed 54 contracts after several staff members took turns to work on her using various sales methods, such as the offer of discounts.
By June 2015, she had managed to complete only 500 hours and worked out that if she spent three hours a week at the gym it would take her 19 years to finish the sessions.
The woman then demanded the chain return about HK$3.8 million for the remaining time.
According to the Council, which declined to name the fitness centre, the woman had been pursuing her case via legal means.
Professor Wong stated “the problems with consumption with pre-payment cannot be left unsolved.
“We encourage the government to pay attention to this issue.”
Dogged by complaints over high-pressure sales tactics used by some gyms in Hong Kong, Council Chief Executive Gilly Wong Fung-han said the Hong Kong Government should study the experiences of overseas countries and introduce a compulsory cooling-off period to allow consumers to rethink and cancel contracts unconditionally for pre-paid services.
About 70% of the 1,667 complaints about fitness centres were related to the closure of California Fitness last year.
The company owed 64,000 members and 700 former employees more than HK$100 million.
But the Council found that even after excluding the California complaints, the number still increased by 16% from 2015.
Based on an article that first appeared in the South China Morning Post. Click here to view the original article.
Image: California Fitness closed all its gyms in Hong Kong in July last year.
20th August 2016 - ARNOLD CLASSIC LAUNCHES IN HONG KONG
1st July 2016 - FIBO CHINA TO CREATE A BRIDGE TO CHINA’S GROWING FITNESS MARKET
6th December 2015 - ACCC URGES BUSINESSES TO CHECK THAT THEIR CONTRACTS ARE FAIR
17th December 2015 - HONG KONG FITNESS COACH JAILED OVER HK$1.4 MILLION CREDIT CARD FRAUD
27th October 2015 - GLOBAL FITNESS CLUB REVENUES CONTINUE TO RISE
Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?
The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.
However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.
Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.
Subscriptions cost just $90 a year.
Click here to subscribe.
The Complete Guide to Leisure Industry Products & Services.
INTRODUCTION Abel Sports is Australia’s leading manufacturer and suppliers of Goal Posts, sports ground safety netting systems and coaches boxes for Stadiums ,Sports Clubs, Councils and…read more
Whether your goal is increasing your centre's revenues or creating an engaging environment, why not add play to your project? If you're looking for stylish aquatic play features, kid-tested…read more
Commercial Aquatics Australia provides aquatic solutions nationwide and is one of the largest and most experienced companies specialising in the design, construction, renovation, service, maintenance…read more
PulseTec Solutions is a leading provider of software systems and solutions to the health and fitness industry for more than a decade. Our key products and services include ClientConnect studio and…read more
As of the 1st July 2018, Enta Australasia Pty Ltd/Best Union has been rebranded as VIVATICKET Pty Ltd. Click here to view the VIVATICKET Pty Ltd listing. 19th July 2018 - ENTA…read more
Track. Engage. Retain GreeneDesk is a suite of cloud based software solutions helping health clubs, leisure centres and swim schools to effectively track progression, improve customer engagement and…read more
Quayclean are a national cleaning and waste services partner with proven results in the understanding and delivery of cleaning needs and challenges faced by facilities including; major venues and…read more
get listed with our suppliers directory
Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!