Les Mills Asia Pacific Les Mills Asia Pacific (LMAP) have been setting the benchmark for providing professional fitness solutions across Australia and South East Asia since 1996. Our world renowned…read more
Udio technology to deliver efficiency to class-based fitness businesses
The latest addition to the Jonas Leisure portfolio of brands, Udio, has the potential to deliver improved efficiencies to class-based fitness businesses.
Since becoming part of the Jonas Leisure stable last year, it has released a series of new features and updates designed to benefit both new and existing customers. Udio’s course management software provides a unique ability to manage students, instructors, sessions and bookings with ease.
Customers have grown to love and expect the ability to make online bookings. Whether they’re booking a class from home, work, or on the go, customers want the ability to book in their own time.
Udio’s ‘Online Bookings’ feature allows both new and existing customers to book online through its Customer Portal.
After signing in - or signing up if they’re new - customers can book directly into your available courses, assessments or school holiday programs. Within their online portal, customers can advise when they can’t attend a lesson, view the number of make-up lessons they have available, book a make-up lesson, view all upcoming bookings, and even move their booking to another time or day.
Once a customer has confirmed the booking, a fee is raised for them to pay. For operators with a Stripe account for online payments through their website, customers can pay through recurring or online payments immediately. Not only is Udio’s Online Booking feature great for giving customers a seamless experience, it also saves staff time.
Once a customer books through Online Booking, no follow-up call is required from the operator’s staff team.
Customers want simple and hassle-free payment processes. Using direct debit means payments are automatic and customers won’t need to think about manually paying their membership fee each week, month or season. Direct debit also ensures your customers are always on time with their payments and your staff won’t be left chasing outstanding amounts.
Udio also offers direct debiting through Merchant Warrior.
Udio’s base system allows operators to stream content, such as slides, directly to TVs or tablets within businesses.
Email template tags
Udio has created a new email tag that lets operators email customers about their outstanding payments advising the exact amount they owe, so staff aren’t left to follow up on outstanding amounts from customers.
Udio’s ‘Billing Groups’ feature gives operators the ability to group specific customers together and offer them an alternative fee. As an example, school swimming clubs may be charged at a different rate than private individuals. Udio gives operators the ability to select a suitable package for the unique group.
Mindful that efficient and clear attendance sheets are crucial , Udio records and an attendee’s start date in a course in the ’Attendance Sheets’ feature. Also, if the attendee is taking a make-up class, this will be displayed on the sheet for that session and any cancelled lessons will display as a grey square.
Click here for more information.
22nd February 2018 - GLADSTONE SOFTWARE EASES UNIVERSITIES’ SPORT MANAGEMENT
8th February 2018 - GLADSTONE SOFTWARE HELPS VIRGIN ACTIVE CUSTOMISE THE FITNESS EXPERIENCE
2nd November 2017 - GLADSTONE HEALTH & LEISURE SHARES ADVICE ON MANAGING CUSTOMER COMPLAINTS
28th September 2017 - NEW SALES TOOL TO GIVE FACILITIES A COMPETITIVE EDGE
14th September 2017 - AUSTRALIAN SOFTWARE PROVIDERS JOIN FORCES TO SUPPORT SWIM SCHOOLS
17th August 2017 - JONAS LEISURE TO LAUNCH FITNESS INDUSTRY SALES TOOL
12th July 2017 - LEADING SOFTWARE PROVIDERS ANNOUNCE SEAMLESS INTEGRATION
26th May 2017 - JONAS LEISURE INTRODUCES NEW CUSTOMER SERVICE PORTAL
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