Latest News

Back to Latest News back


SwimDesk offers complimentary guide to improving swim school customer satisfaction

SwimDesk offers complimentary guide to improving swim school customer satisfaction
November 17, 2015

Since an official launch in June 2014, software application SwimDesk has grown as a popular tool for enhancing a swim school’s customer experience, with over 50 centres throughout Australia using the technology.

The SwimDesk system includes unique functionality for managing swim student progression and retention. The system allows swim schools to managing student assessments on tablet device whilst enhance communications with parents through features such as assessment email notifications and online parent portal where parents can see the skill progression of their children.

What really makes SwimDesk stand out is the design of its parent portal which can be tailored to include a facilities’ logos, mascots, images and video content. The parent portal is mobile compatible which means parents can easily view their child’s lesson progression via their smart phone.

SwimDesk works in conjunction with many leading leisure management systems and provides a specialised and powerful tool for managing swimming lesson progression and retention.

To help educate swim schools on innovative strategies for improving customer satisfaction SwimDesk have launched a complementary booklet Five Strategies for Improving Swim School Customer Satisfaction and Retention.

The in-depth booklet explains five core strategies for improving customer satisfaction levels in a Swim schools. The booklet focuses heavily on the importance of communication with parents and outlines several ways to overcome than challenges of communicating with thousands of parents.

To download a complimentary copy of the booklet go to

Click here to contact SwimDesk via their entry in the Australasian Leisure Management Supplier Directory.




Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.


supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

Polin Waterparks

Polin was founded in Istanbul in 1976, and has since grown into a leading company in the waterparks industry. Today Polin is one of the world leaders in the design, production, and installation of…

read more

Aquatics / Attractions / Play / Waterparks


The Jump Pad

The Jump Pad is a safe, flat inflatable made in a variety of sizes which can be used indoor or outdoor. From 3mx3m up to a whopping 9mx21m. Markets include Indoor and outdoor playgrounds, schools,…

read more

Attractions / Entertainment / Play


TJS Services

TJS Services is a leading national facility services provider. We deliver quality cleaning, maintenance, construction and facility management services to over 1,500 sites Australia wide.  Our…

read more

Hospitality / Retail / Venues


SeatGeek Asia Pacific

SeatGeek is a search engine and mobile-focused ticket marketplace that allows fans to buy and sell tickets for live events. As of August 2018, SeatGeek has exited the Australian, New…

read more

Entertainment / Sport / Technology / Ticketing / Venues



With its sleek good looks and easy-to-use yet powerful functionality, Envibe is the premium fitness club software for the Australasian leisure, recreation and fitness industry. We are the most…

read more

Aquatics / Fitness / Recreation / Technology



Commercial Aquatics Australia provides aquatic solutions nationwide and is one of the largest and most experienced companies specialising in the design, construction, renovation, service, maintenance…

read more

Aquatics / Design / Play / Waterparks



Over the past 10 years Debitsuccess has been providing expert billing services to businesses across Australia. Debitsuccess is now the largest full service direct debit provider in Australasia,…

read more

Billing / Finance / Fitness / Golf / Recreation



Digonex is a leading provider of customised dynamic pricing solutions to clients in arts and entertainment, sport, attractions, cultural institutions and retail sectors. Digonex’s technology is…

read more

Attractions / Entertainment / Sport / Technology / Ticketing


get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business