Latest News

Back to Latest News back

 

SKYCITY welcomes DIA mystery shopper report

SKYCITY welcomes DIA mystery shopper report
June 29, 2017

A new mystery shopper exercise undertaken by the Department of Internal Affairs across New Zealand’s gambling operators has singled out SKYCITY as providing sector-leading host responsibility care.

The DIA sent mystery shoppers in to all of the country’s casinos and 120 pubs and clubs (Class 4 venues) around New Zealand.

SKYCITY’s four casinos in Auckland, Hamilton, and Queenstown came out top in the exercise.

The results showed that at all of SKYCITY’s casinos, the mystery shoppers were identified by staff as displaying potential problem gambling indicators on at least one of their visits. This included a mystery shopper agreeing to exclude herself at Wharf Casino in Queenstown, following intervention by staff.

The report states that SKYCITY casinos in Auckland and Hamilton both met the DIA’s full expectations in response to long hours of continuous play by identifying the mystery shopper as having displayed signs of problem gambling.

The DIA report explains "the overall results also show that SKYCITY casinos have cultivated a culture of care within their casinos.

"The results from SKYCITY casinos show what can be done when more dedicated resource is directed at minimising harmful gambling within a culture that puts a clear focus on a high standard of harm minimisation practice."

SKYCITY Entertainment Group Chief Executive Graeme Stephens explained that he is very proud of the results, which clearly demonstrate how seriously SKYCITY takes its responsibility to provide a safe environment for its customers and staff.

Stephens explained "the DIA has commended SKYCITY on the actions of our staff, saying they supported a culture of care and promoted a good standard of gambling host responsibility. They also remarked on the effectiveness of our recording, monitoring, intervention, and checking regarding players displaying signs associated with harmful gambling.

"We invest more than $5 million a year on host responsibility, including training all staff in problem gambling indicators, and we have a team of Customer Service Ambassadors trained to interact with customers and to report any concerns to our security and host responsibility teams so preventative action can be taken.

"The DIA’s Mystery Shopper report further confirms the gambling experts’ view that our Host Responsibility Programme (HRP) is the most comprehensive in the country.

"We will continue to work with the DIA and other agencies to ensure the high standards of host responsibility the DIA has commended SKYCITY on are maintained.” 

3rd May 2017 - SKYCITY WELCOMES NEW CHIEF EXECUTIVE WITH TRADITIONAL MAORI CULTURAL CEREMONY 

28th March 2017 - CONVENTIONS GENERATE HIGH VALUE FOR NEW ZEALAND

24th September 2016 - STUDY AFFIRMS MÄ€ORI TOURISM POTENTIAL ON WEST COAST 

19th September 2015 - SKYCITY RECEIVES RESOURCE CONSENT APPROVAL FOR NEW AUCKLAND CONVENTION CENTRE

6th June 2015 - NEW ZEALAND BUSINESS EVENTS INDUSTRY IN THE SPOTLIGHT 

27th May 2015 - DESIGN AGREED FOR NEW ZEALAND INTERNATIONAL CONVENTION CENTRE

10th March 2015 - CINZ FLAGS NEW ZEALAND’S GROWING CONVENTION CENTRE INFRASTRUCTURE

18th February 2015 - SKYCITY CONVENTION CENTRE PLANS REVIEWED AS PUBLIC FUNDING RULED OUT


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

Smart Connection Consultancy

Smart Connection Consultancy is a boutique sport and recreation consultancy who has become one of Australia’s leading advocates for the use of synthetic sports surfaces as a vehicle to grow…

read more

Consultants / Recreation / Sport / Surfaces

 
 

SWIMPLEX AQUATICS

Swimplex Aquatics are a world-class company dedicated to the commercial pool, waterslide industry. We are Australian market leaders servicing all states Australia wide. Swimplex provide a full…

read more

Aquatics / Attractions / Design / Play / Waterparks

 
 

Altitude Training Systems

Also at 3 Squill Place, Arndell Park NSW 2148 ATS are global leaders in altitude training and research. From mask systems and inflatable tents to simulated altitude facilities, we help…

read more

Fitness / Sport / Technology

 
 

SeatGeek Asia Pacific

SeatGeek is a search engine and mobile-focused ticket marketplace that allows fans to buy and sell tickets for live events. As of August 2018, SeatGeek has exited the Australian, New…

read more

Entertainment / Sport / Technology / Ticketing / Venues

 
 

HTS Group Ltd

HTS Group Ltd provides a complete design, system integration, installation and maintenance package to the transportation, traffic engineering, parking and sports timing industries in New Zealand,…

read more

Aquatics / Events / Sport / Technology

 
 

HYPOXI Australia Pty Ltd

HYPOXI®  is one of Europe’s most successful health and weight loss studio concepts.  It’s the first weight loss technology to incorporate exercise with advanced vacuum and…

read more

Fitness / Technology / Wellness

 
 

TouchCloud Global

Activating skyscapes for tourism, art, leisure and living TouchCloud Global (TCg) is a highly specialised international consultancy, broker and principal, devoted solely to activating and energising…

read more

Attractions / Consultants / Recreation / Safety / Tourism

 
 

CERAMIC SOLUTIONS

Established in 1994, Ceramic Solutions has excelled at the supply and installation of swimming pool tiles and equipment for the pool and leisure industry, with a focus on the needs of end-users. …

read more

Aquatics / Design / Surfaces / Venues

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business