Latest News

Back to Latest News back


ROLLER shares attractions industry’s approach to adapting to COVID-19 rules

ROLLER shares attractions industry’s approach to adapting to COVID-19 rules
August 26, 2020

Software suppliers for the attractions and entertainment industry, ROLLER, recently asked a range of operators and clients to share how they are adapting through the current COVID-19 restrictions.

Moonlit Sanctuary Wildlife Park, Admissions Team Leader, Heidi Knabe noted that the wildlife park, located on Victoria’s Mornington Peninsula, provided a contact free entry - promoting online bookings rather than paying for entry on arrival; used a QR code on entry for customer details for COVID Safety; replaced current admission scanners with QR code scanners and promoted credit card payments only.

Knabe advised “via our website and voicemail we encouraged all our guest to book in advance online. This reduced our transaction/contact time and physical contact with guests on arrival.

“We displayed signage on arrival so that guests could scan the QR code to enter their name and mobile for COVID tracing requirements. This eliminated the need for pen and paper improving hygiene and speeding up the process.

“We replaced our current admission scanners with QR code scanners which reduced our transaction/contact time on entry as we no longer needed to look at guest's phones and paper work for their booking number.

“Via our website we asked for credit card payments rather than cash in order to improve hygiene by significantly decreasing use of cash.”

Another Roller client, Airzone Singapore, General Manager, Kaf Ho advised on social distancing and safety precautions.

AIRZONE has been certified SG Clean by Singapore Tourism Board, having fulfilled an extensive sector-specific sanitation and hygiene checklists.

AIRZONE is a world's first concept that premiered in Singapore. The AIRZONE attraction is an elevated playground with distinct themed zones containing unique games. AIRZONE sits in the atrium space of the shopping mall in between the floor levels.

Ho notes “to enforce/maintain social distancing between groups of guests, there is a need to implement a system to identify guests who belong in the same group. For this purpose we use coloured stickers that we attach to their Tyvek admission wristbands. The coloured stickers are visible, effective, cheap and easy to implement. Two or three coloured stickers should be attached to each wristband for the best effect.”

New Zealand’s Cloud 9 Trampoline Park Director, Nick Azevedo shared advice on the topic of pricing and new product offering explaining “we offered a 10% discount for those customers booking online to try and encourage contactless payments.”

Victoria’s Deep Blue Hotel and Hot Springs Marketing Manager, Lauren Orero also shared that “social distancing measures meant that our overall capacity at the hot springs was greatly reduced. In response to this we created three new sessions with a set bathing duration.

“Separate sessions with a shorter duration also resulted in a reduced cost for the guest. In addition, we have also expanded our offering to allow children to attend two of the three sessions while still offering an adults only experience in the evenings. This has been very well received.”

Australia’s UmbrellaNineCo Owner, Craig Bartholomew also commented on the topic of social distancing and safety precautions “we run a bouldering gym for families (mainly children between 5-14 years). We invested in a handheld fogging machine which we use between 2 and 4 times a day. The fogger allows us to sanitise the whole gym in under 10 minutes (spray bottles were taking up to 2 hours).”

Click here to contact ROLLER Software via their entry in the Australasian Leisure Management Supplier Directory  

For more information on Cloud9 go to

For more information on UmbrellaNineCo go to

For more information on Moonlit Sanctuary Wildlife Park go to

For more information on Airzone Singapore go to

For more information on Deep Blue Hotel and Hot Springs go to

Image top courtesy of UmbrellaNineCo; image centre courtesy of Moonlit Sanctuary Wildlife Park; and image above courtesy of Airzone Singapore.

Related Articles

10th June 2020 - Hong Kong’s theme parks to reopen as Government looks to reboot tourism

29th May 2020 - Study tracks post-Coronavirus attractions re-openings in China

14th July 2020 - IAAPA outlines COVID-19 safety protocols for parks and guests as attractions reopen  

19th April 2020 - IAAPA shares insights from industry leaders on how Asia-Pacific Attractions have adapted to COVID-19

13th November 2019 - Geothermal wellness experience opened at Warrnambool’s Deep Blue Hotel and Hot Springs

23rd August 2019 - Roller shares data on trampoline park demographics

3rd June 2019 - ROLLER provides software solution for Skyline Enterprises Luge operations

12th April 2019 - Roller Software resource flags benefits of ‘all-in-one’ software

12th November 2018 - ROLLER introduces new partner program

24th October 2018 - ROLLER introduces new Self Serve Kiosk and software solutions

6th August 2018 - ROLLER raises investment funds to accelerate global growth

3rd August 2017 - ROLLER backs UK as key growth hub for amusement and leisure

3rd March 2017 - ROLLER establishes UK base to back European business expansion

Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.


supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all


SPORTENG specialises in the Planning, Design and Construction inspection of Fields of Play for all sports. Blending engineering with the specialist knowledge gained from working closely with sport…

read more

Consultants / Recreation / Sport / Surfaces / Venues


iDwala Pty Ltd

iDwala is the Community Sports Facility Specialist offering the highest quality designs and technical expertise to Councils, Schools and Sporting Clubs looking to create sporting…

read more

Consultants / Design / Recreation / Sport / Surfaces


Summit Fitness

Summit Fitness Equipment is now part of NovoFit - see

read more

Fitness / Recreation / Technology / Wellness


Felton Industries

Felton Industries is Australia’s leading designer, manufacturer and supplier of quality outdoor furniture and has been supplying premium seating solutions for all sporting, commercial, community…

read more

Parks / Play / Recreation / Sport / Venues



As of 2018, TicketServ operates as SeatGeek Asia Pacific Pty Limited, part of international ticketing platform SeatGeek. Click here to contact SeatGeek Asia Pacific via their entry in…

read more

Attractions / Entertainment / Events / Sport / Ticketing



Gladstone Health & Leisure (Gladstone MRM Pty Ltd Australia) is a leading supplier of leisure management and fitness software and is endorsed by leading health and fitness professionals and…

read more

Access / Billing / Fitness / Technology / Venues



Developed in Europe, this innovative system offers a safety management solution for swimming pools that checks individual swimmers via their wristband - monitoring their depth and time. Sensors…

read more

Aquatics / Hospitality / Safety / Technology / Waterparks



The Fitness Generation is now part of NovoFit - see

read more

Fitness / Technology / Wellness


get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business