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Patersons Stadium gains further recognition for customer service excellence

Patersons Stadium gains further recognition for customer service excellence
October 7, 2014

A commitment to customer service excellence has resulted in Patersons Stadium, managed by West Australian Football Commission (WAFC), winning a major national award from the Customer Service Council of Australia.

The award for Outstanding Customer Service Excellence in Hospitality and Retail was announced during a gala event at the Duxton Hotel in Perth last Friday (3rd October), with Patersons Stadium winning against strong competition from internet service provider iinet and London Taxi Cab Co.

Commenting on the recognition, Patersons Stadium General Manager Gavin Taylor said the award was great recognition for an ongoing commitment to putting the customer first at Patersons Stadium.

Taylor explained “we work hard to ensure that everyone who visits Patersons Stadium has a positive and memorable experience and to receive an award in recognition of this commitment is fantastic.

“We recognise that managing a Stadium nearing the end of its life requires us to work harder on delivering great fan experiences, through our customer service, food and facilities.

“We have made a significant investment in our capabilities over the past three years and raised the standards of customer service while increasing customer satisfaction and the quality of the experience for people visiting the stadium.”

Patersons Stadium has also been named as a finalist for two other major industry awards recognising customer service and human resource excellence:

Customer Service Institute of Australia – 13th Annual Australian Service Excellence Awards
Finalist: Patersons Stadium
National Awards on Tuesday 7th October 2014 at Crown Melbourne

Australian Institute of Management WA - Westbusiness Pinnacle Awards
State Award Category: Human Resource Excellence
Finalist: Patersons Stadium
Thursday 27th November 2014 at Crown Perth

Patersons Stadium recently became the first Australian stadium to receive International Customer Service Certification, which was made possible by the collective efforts of the Stadium’s management team and 350+ casual staff that work on match days.

The Customer Service Institute of Australia’s (CSIA) assessment of Patersons Stadium identified that the WAFC’s operations were at the “pinnacle of performance in Australia” in aligning an organisation’s customer service and overall business objectives.

Patersons Stadium customer service achievements are the subject of a feature in the September/October 2014 issue of Australasian Leisure Management.

Lower image show the Patersons Stadium team.


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