Latest News

Back to Latest News back

 

Online Payments Help Ponsonby Gym Shape Up

Online Payments Help Ponsonby Gym Shape Up
December 14, 2010

In May this year, Configure Express in Ponsonby, Auckland, introduced the newest technology for initiating and managing gym membership payments, the Debitsuccess Online Management Gateway (OMG).

Doing away with all paperwork involved in signing memberships, Configure Express owner Stacey Robinson, soon found that the OMG system also helped to shape the administrative side of the gym.

In addition to making the sign up and payment process for the customer a whole lot smoother, Robinson explains that "previously all new contracts were processed on paper and staff had to be responsible for ensuring all sections were completed correctly. It would then take several days to load the new memberâs details onto the system.

"Added to this was the complexity of being able to convert interest in the gym to membership in a timely fashion to result in an easy process for the customer. All in all, it added up to expensive hours of administration - and increasing frustration."

Now Robinson has found that the Debitsuccess OMG system has transformed her business.

Robinson introduced the OMG system with an on-line 'Join Now' template in May 2010, the OMG system allowing for the joining information to be sent via email with a web link to the electronic form.

This made it very easy for new members to join up while also putting an end to the paper contracts. Having all the information readily available online meant membership confirmation and billing could be done instantaneously. The benefit to Robinson and her team meant less administrative hours, and more importantly, money was received a lot sooner! It also meant a prospect could be converted while they were hot, instantaneously.

In addition to helping Robinson and her team with contracts, the ability to easily customise templates with the OMG system has been valuable for her team when alerting members and prospects to new offers or promotions. The OMG system is easy and simple to use and staff are easily trained to use it - it is a case of showing them once and they can do it themselves.

Robinson adds  "having a system which we can conveniently tailor to maximise our offers has made a real difference. I have really noticed a positive response to our profit driving promotions such as our 'Friday Frenzys'.

"These offer discounted membership fees through signing up online. Since adopting the OMG system our efficiency has also definitely improved. The system is quicker, and means that contracts don't go astray."

Another benefit of working with the OMG system was that it was paperless which gave it extra appeal to her branch. Many of the people living in Ponsonby are conscious of being greener, so using this system helps them, along with their members to be more environmentally friendly by using no paper. Additionally Configure Express affirms their commitment to sustainability by planting a tree for every new member that joins the club.

Configure Express Ponsonby now has more than 25% percent of members processed through OMG.

Robinson concludes "from the very beginning, life became a lot easier with the OMG system - for us and most importantly for our customers. This system has definitely made membership sign up much quicker.

"We know that a lot of our customers are online so now we are able to offer them information in a way that is more suited to them. Plus we could rest easy in the knowledge that Debitsuccess would ensure that membership fees are paid on time, and could sort out any issues with late payers.

"Working with Debitsuccess and its team of people has been a breeze! They are friendly and personable, and always very approachable. They have efficient systems in place for ensuring that we can provide the best service to our members while simultaneously promoting our sustainability commitments. With the continuous enhancements in our services, we hope to continue to see our membership figures grow."

Click here to contact Debitsuccess via their entry in Australasian Leisure Management Supplier Directory.

Related Articles

7th October 2010 - Debitsuccess celebrates dramatic growth in New Zealand

15th January 2010 - Les Mills Releases ‘Future of Fitness’ Research


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

IEDM

iEDM integrate Design, Engineering and Delivery Management services to convert existing spaces into exciting new entertainment venues. Our team consists of highly qualified professionals with diverse…

read more

Consultants / Design

 
 

Tim Batt Water Solutions

Tim Batt Water Solutions are at the very forefront of the commercial aquatic business in Australia, with over 30 years specific experience supplying and installing chemical control and dosing…

read more

Aquatics / Environment / Recreation / Technology / Venues

 
 

HIDROPLAY

Hidroplay welcomes you to the exciting world of children's Playscapes, waterslide's and Water Attractions. Appealing to families, Hidroplay increases patronage in your facility during those…

read more

Aquatics / Play / Recreation

 
 

CENTAMAN

Centaman has been a market leader in Enterprise Software Solutions for the leisure and recreation industry and both profit and not-for-profit attractions since 1991. It offers a wide range of software…

read more

Access / Billing / Fitness / Technology / Ticketing

 
 

TECHNOGYM AUSTRALIA

Technogym is the leading company in the Wellness and Fitness field all over the world. With 2,200 employees, 14 branches in Europe, U.S., South America, Asia  and Australia, Technogym exports its…

read more

Fitness / Technology / Wellness

 
 

Summit Fitness

Summit Fitness Equipment is now part of NovoFit - see www.ausleisure.com.au/suppliers/novofit/

read more

Fitness / Recreation / Technology / Wellness

 
 

The Jump Pad

The Jump Pad is a safe, flat inflatable made in a variety of sizes which can be used indoor or outdoor. From 3mx3m up to a whopping 9mx21m. Markets include Indoor and outdoor playgrounds, schools,…

read more

Attractions / Entertainment / Play

 
 

GLADSTONE MRM

Gladstone Health & Leisure (Gladstone MRM Pty Ltd Australia) is a leading supplier of leisure management and fitness software and is endorsed by leading health and fitness professionals and…

read more

Access / Billing / Fitness / Technology / Venues

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business