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New report calls for tourism industry to address recruitment and retention

New report calls for tourism industry to address recruitment and retention
October 18, 2017

The Australian tourism and hospitality industry has been encouraged to seek new ways to combat recruitment and retention challenges as the Government’s Tourism 2020 target nears.

Industry Insights, the newest report from global HR think-tank Reventure, found tourism and hospitality were experiencing a skills shortage with 38,000 current unfilled vacancies in the sector.

Dr Lindsay McMillan, lead researcher at Reventure said it was important to get the workplace settings right for the two industries, both of which are major Australian employers.

Dr McMillan explained “tourism and hospitality employ a combined 1.4 million workers and tourism alone is worth $40 billion to the Australian economy, so it is too important to get it wrong.

“Unfortunately, it is no secret that both tourism and hospitality have high turnover and low employee satisfaction.”

Dr McMillan said to improve recruitment and retention, employers should communicate their roles as a job landscape - not simply a job description.

She added “a job landscape is a list of end goals that are intertwined with the goals of other employees.

“Something that the sector is not doing well is demonstrating that employees have purpose and are valued. As a result, employees feel expendable and find another job as soon as they feel unhappy.

“Employers can improve their retention rates by demonstrating how a role prepares an employee for the future - whether they want a career in the industry or want to gain transferable skills.”

Industry Insights is the latest report published by Reventure which addresses challenges faced by five industries and what HR solutions are right for each industry.

Reventure is also backing the a future that works initiative, a national workplace renewal campaign based on research that found 49% of Australian workers were likely to look for a new job in the next year.

This campaign is aimed at highlighting effective and practical solutions so that workplaces can more actively engage with modern challenges.

More information on the campaign can be found at www.afuturethatworks.org.au 

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27th August 2016 - POSITIVE OUTLOOK FOR MOST OF AUSTRALIA’S TOURISM SECTORS

26th August 2016 - TOURISM EMPLOYMENT GROWS TO 97,000 JOBS IN WESTERN AUSTRALIA 

26th February 2016 - STUDY FINDS PERSONAL TRAINING SET TO BE A STABLE FUTURE JOB 

5th November 2015 - STAFF AND SKILLS SHORTAGE IMPACTS TOURISM BUSINESSES 

30th April 2015 - TOURISM AND HOSPITALITY INDUSTRIES MUST OFFER WORLD CLASS SERVICE TO THRIVE 

10th March 2015 - 14 MILLION JOBS AT RISK DUE TO GLOBAL TOURISM TALENT SHORTAGE

6th August 2013 - REPORT INDICATES LEISURE INDUSTRY SKILLS SHORTAGE 

7th December 2011 - FERGUSON UNVEILS TOURISM 2020 PLAN

8th September 2011 - TOURISM NEEDS LABOUR AND SKILLS


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