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Merlin Entertainments signs up to global disability campaign

Merlin Entertainments signs up to global disability campaign
May 16, 2019

Leading global attractions operator Merlin Entertainments has announced today that it has become a member of The Valuable 500 - a global initiative aimed to raise awareness and unlock the business, social and economic value of people living with disabilities across the world. It is the first company in the leisure sector to join the campaign.

Merlin aims to be the attraction operator of choice for visitors with disabilities and, wherever possible, strives to create environments that are welcoming for guests.

From changing facilities and quiet areas to modified rides and carer passes, accessibility is integral to the company’s operations and customer service.

In addition, Merlin supports Merlin’s Magic Wand, a partner charity that provides memorable days out for children facing serious illness, adversity or disability.

With inclusivity already a regular agenda item for its Board, Merlin commits to a number of actions to further make its attractions inclusive to guests and employees. These include:

  • Education and training for customer-facing staff in serving guests with different disabilities based on the Welcoming Disabled Customers guide*
  • Encouraging people with disabilities to join and grow with Merlin as employees
  • Integrate inclusive design in the development of new attractions to cater for both disabled and non-disabled guests
  • Continue the roll out of Changing Places toilets across key attractions
  • Actively review customer feedback to inform and influence innovations and adjustments at existing attractions.

Announcing the commitment to The Valuable 500, Merlin Chief Executive, Nick Varney, advised “our core purpose and driving passion is to provide magical and memorable days out for everyone, including the many guests with disabilities that visit our attractions. At Merlin we continue to make accessibility and inclusion one of our key priorities and are proud of the steps we have taken to date to create welcoming environments for both attraction visitors and our employees with disabilities.

“By joining The Valuable 500, we want to encourage our business partners and other industry leaders to get involved and discover how different thinking and innovation can drive change to the benefit of their organisations and everyone associated with them.”

Being inclusive of customers with disabilities also has economic value. In the UK alone, the spending power of people with disabilities and their families has been estimated at £249 billion. For the UK leisure and hospitality sector, the total inclusive tourism market is worth over £12 billion with families having a member with a disability proven to stay longer and spend more.

The Valuable 500 was established in 2018 following research which demonstrates that disability is only discussed by about 4% of global businesses, with an aim to unlock the value of people living with disabilities across the world.

Caroline Casey, founder of The Valuable 500, added “the leisure sector is a core element within the global economy with responsibility for creating happy memories worldwide – and is a crucial industry to spread the message of inclusion. We are delighted to welcome Merlin Entertainments to The Valuable 500 cohort, as they become the first business from this sector to join the initiative and raise their voice on this vital issue.

“We are really excited to see Merlin Entertainments embracing the move towards a more inclusive society for all, and urge other businesses from the leisure sector to follow in their footsteps and put an end to ‘diversish' behaviour.”

Merlin is a business partner of the UK's Business Disability Forum and a sponsor of the Welcoming Disabled Customers guide which was published in April 2019.

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28th November 2018 - Merlin Entertainments opens children’s immersive indoor attraction in Shanghai 

17th October 2018 - New brands and resort theme parks drive Merlin Entertainments growth

12th October 2018 - Merlin Entertainments looks at Australian expansion

3rd August 2018 - Merlin Entertainments sees profits fall through first half of 2018

10th July 2018 - Merlin Divisional Director makes statement after Sydney Tower Eye fatality

10th July 2018 - Tokyo Lego attraction apologises for blocking access for deaf patrons

1st October 2014 - Merlin Entertainments Wins Women 1st Shine Award

19th December 2011 - Merlin snaps up Living and Leisure Australia


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