Latest News

Back to Latest News back

 

LPA releases guide to help consumers avoid ticketing scams

LPA releases guide to help consumers avoid ticketing scams
August 8, 2017

With the Australian Competition and Consumer Commission (ACCC) warning that online scams are costing Australians $300 million a year, a sizeable proportion of which are for fake tickets to live entertainment events, Live Performance Australia (LPA) has released the Safe Tix Guide - Tips for buying tickets safely and securely.

To combat the increasingly sophisticated fake and reseller market as identified by the ACCC’s ScamWatch, LPA’s new guide advises how consumers can get their money back if they don’t get the tickets they paid for or if they turn out to be fake, while warning of risks when buying from unauthorised resellers.

LPA Chief Executive Evelyn Richardson explains “public information is key to ensuring consumers don’t get misled or ripped off (so) a key message to all fans is buy from the ‘authorised seller’ for the event you want to attend.

“We’re increasingly hearing from consumers buying from resale sites and paying way above the face value of the ticket not knowing that they could still buy tickets through the authorised seller or that they got to the venue only to find out the ticket they bought was fake.

“It’s time consumers were armed with the facts about online ticket sales because informed buyers can protect themselves from being ripped off. It really is ‘buyer beware’ and fans need to take some simple steps to ensure they know what they’re buying.”

The LPA Guide advises paying for tickets with a credit or debit card for added protection, and details what to look for before buying including restricted view seats, restricted ages, cancellation policies and other special conditions.

Consumers are also warned not to trust search engines because unauthorised sellers can pay to be first in the list of ticket sellers.

Ultimately LPA encourages consumers to report fakes to the police and their local consumer protection agencies so they can investigate and take legal action.

LPA, which says it will continue to work with its industry members to inform and protect consumers, has previously called on the Australian Government to support legislation which outlaws the use of ‘bots’ to buy tickets which are then resold on the secondary market, often at vastly inflated prices.

In 2016, the ACCC’s Scamwatch and the Australian Cybercrime Online Reporting Network (ACORN) received a combined 200,000 reports about scams. Losses reported to Scamwatch, ACORN and other scam disruption programs totalled $299.8 million.

Click here for more information on these figures. 

Click here to view the Safe Tix Guide - Tips for buying tickets safely and securely.

3rd August 2017 - QPAC URGES PATRONS TO BE CAUTIOUS WHEN BUYING TICKETS FROM UNAUTHORISED SELLERS 

20th July 2017 - NSW GOVERNMENT MOVES TOWARDS HALTING OF TICKET BOTS

18th July 2017 - WARNING THAT RESOLD AND SCALPED COMMONWEALTH GAMES TICKETS WILL BE CANCELLED

22nd May 2017 - INFLATED TICKET RESALE PRICES IMPACTING CONSUMERS’ DISCRETIONARY ENTERTAINMENT SPENDING 

13th May 2017 - LABOR SHADOW MINISTER SLAMS GOOGLE AND VIAGOGO OVER SALES OF FAKE CONCERT TICKETS

4th May 2017 - LIVE PERFORMANCE AUSTRALIA CALLS FOR FEDERAL GOVERNMENT TO ‘STOP THE BOTS’

22nd March 2017 - SENATE PASSES RESOLUTION CALLING FOR REFORM OF LAWS AGAINST TICKET SCALPING

8th March 2017 - CHOICE MAGAZINE ACCUSES TICKET RESALE SITES OF MISLEADING FANS


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

Supreme Heating

Supreme Heating is a proud Australian owned company specialising in the latest energy efficient heating solutions. Since 1990, Supreme Heating has designed and installed commercial pool heating…

read more

Aquatics / Environment / Recreation

 
 

Smart Connection Consultancy

Smart Connection Consultancy is a boutique sport and recreation consultancy who has become one of Australia’s leading advocates for the use of synthetic sports surfaces as a vehicle to grow…

read more

Consultants / Recreation / Sport / Surfaces

 
 

HRMWEB

At easyemployer we've come up with a software solution that manages one of your most important, and often most costly, business resources - your staff. We are helping 100s of clients to…

read more

Finance / Fitness / Technology

 
 

SeatGeek Asia Pacific

SeatGeek is a search engine and mobile-focused ticket marketplace that allows fans to buy and sell tickets for live events. As of August 2018, SeatGeek has exited the Australian, New…

read more

Entertainment / Sport / Technology / Ticketing / Venues

 
 

Worldwide Sports Management

Principal Consultant Simon Weatherill has spent the last 20 years developing the world renowned Melbourne Sports Hub, as former Chief Executive Officer of the State Sports Centres Trust…

read more

Aquatics / Consultants / Recreation / Sport / Venues

 
 

Mattioli

Mattioli provides award winning painting, flooring and waterproofing services to the aquatics and recreation sector. We’re recognised as the leading contractor in the industry with award-winning…

read more

Aquatics / Recreation / Safety

 
 

CENTAMAN

Centaman has been a market leader in Enterprise Software Solutions for the leisure and recreation industry and both profit and not-for-profit attractions since 1991. It offers a wide range of software…

read more

Access / Billing / Fitness / Technology / Ticketing

 
 

AEROBIC MICROPHONES AUSTRALIA

Aerobic Microphones Australia provides audio products for the fitness industry. Products include the sweat resistant Cyclemic and Aeromic headworn microphones and pouchbelts that are made in…

read more

Fitness / Technology

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business