Latest News

Back to Latest News back

 

Industry staff shortage looms as workers head to mines

Industry staff shortage looms as workers head to mines
July 15, 2012

An acute shortage of skilled labour in leisure and tourism, with many workers heading to the mining industry, where pay is much higher, is concerning Federal Minister for Tourism Martin Ferguson.

Minister Ferguson recently conceded that the industry is facing a shortage of some 36,000 workers. The issue has been identified as the second highest concern among tourism operators, behind the strong Australian dollar, with 25% of respondents rating it among their top three business impediments in the latest TTF-MasterCard Tourism Industry Sentiment Survey, conducted by the Tourism & Transport Forum (TTF).

TTF Chief Executive John Lee said finding and keeping good staff is a challenge, stating "tourism cannot compete with the wages being offered by the mining sector for staff including chefs, cooks and cleaners ... and there are thousands of unfilled tourism jobs around the country as a result.

"Tourism businesses in certain regions (can now) employ seasonal labour from Pacific countries and East Timor which should help alleviate this issue and we will be keeping a close eye on how this trial goes.

"However, the survey shows a wider concern over staffing which may be beyond the scope of the trial."

The TTF-MasterCard Tourism Industry Sentiment Survey also shows that more than 90% of tourism operators expect Asian markets to become more important to their businesses over the next two years.

Lee adds "the potential of Asia is enormous (but) we cannot afford to take it for granted, with our competitors also acutely aware of the opportunities on offer.

"Tourism businesses must continue to develop products and service standards to meet the demands of Asian visitors, who currently account for 41%of all international visitors and 49% cent of spending in Australia ($11.8 billion a year), but will make up 45% of international arrivals and 54% of spending ($18.9 billion) by 2020.

"It is also vital that we deliver a great experience for first-time visitors from Asia, as they are the repeat visitors of the future, and repeat visitors account for almost two-thirds of international visitation to Australia."

Respondents to the survey were generally positive about key business indicators, with metrics rising across the six categories.

Forward bookings, sales and profitability all rose, along with the capacity to employ more staff, make major investments and refurbish existing product, with increases in the number of respondents rating them "equal or better" to what could be expected at this time of year.

The survey also showed significant improvement in the performance of the industry, with international at 90 points, up 20 points compared to the final quarter of 2011 and 14 points above expectations for the quarter, with domestic at 88, up 3 points on the previous quarter, on par with expectations.

However, even at those levels, performance remains below average (average = 100) for that time of year.

Looking ahead, expectations for Quarter 2 rose 7 points to 83 for international, but domestic expectations have fallen 5 points to 84.

The survey was conducted in the lead up to the release of the 2012-13 federal budget, which included a 17% increase in the passenger movement charge, further funding cuts for Customs staff, and additional costs for airports to cover the cost of Australian Federal Police.

Meanwhile, Miniser Ferguson has stressed that hotels, motels, serviced apartments and other tourism accommodation providers across the Northern Territory, Broome, Kangaroo Island, Tropical North Queensland and the Whitsundays have been able to employ seasonal labour from Pacific countries and East Timor from 1st July under the three-year trial announced in December last year.

The trial builds on the success of the Pacific Seasonal Worker Pilot Scheme which has provided opportunities for 12 East Timorese to gain work and training experience with accommodation providers in Broome.

Image: Port Hedland, one of the key centres of Australia's mining industry. 

31st January 2012 - LABOUR AGREEMENT TO ASSIST TOURISM OPERATORS

8th September 2011 - TOURISM NEEDS LABOUR AND SKILLS

5th November 2009 - $9 MILLION BOOST FOR DOMESTIC AND INTERNATIONAL TOURISM

12th June 2008 - SKILLS SHORTAGES HIT SPORT AND RECREATION


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

GUNNEBO

Gunnebo is a global provider of security and access control solutions and services with sales companies in 31 countries in Europe, the Middle East, Africa, Asia, the Americas and Australia.…

read more

Attractions / Entertainment / Security / Ticketing / Venues

 
 

Ecoline

Ecoline is a highly experienced and skilled company that offers world-first technology in safety, protects the environment and provides a unique and challenging custom-made adventure and educational…

read more

Attractions / Environment / Safety / Tourism

 
 

WATERPLAY Solutions Corp

Whether your goal is increasing your centre's revenues or creating an engaging environment, why not add play to your project? If you're looking for stylish aquatic play features, kid-tested…

read more

Aquatics / Attractions / Play / Recreation / Waterparks

 
 

CENTAMAN

Centaman has been a market leader in Enterprise Software Solutions for the leisure and recreation industry and both profit and not-for-profit attractions since 1991. It offers a wide range of software…

read more

Access / Billing / Fitness / Technology / Ticketing

 
 

Digonex

Digonex is a leading provider of customised dynamic pricing solutions to clients in arts and entertainment, sport, attractions, cultural institutions and retail sectors. Digonex’s technology is…

read more

Attractions / Entertainment / Sport / Technology / Ticketing

 
 

AUSTRALIAN WATERSLIDES AND LEISURE

A leading designer and manufacturer of innovative waterslides and attractions, Australian Waterslides and Leisure (AWL) is also able to advise clients in the areas of concept and design, feasibility…

read more

Aquatics / Attractions / Play / Waterparks

 
 

VIVATICKET

As of the 1st July 2018, Enta Australasia Pty Ltd/Best Union has been rebranded as VIVATICKET Pty Ltd.  19th July 2018 - ENTA AUSTRALASIA REBRANDS AS VIVATICKET 17th October 2016…

read more

Attractions / Entertainment / Sport / Ticketing / Venues

 
 

Jonas Leisure

JonasLeisure offers a complete range of leading leisure and recreation software brands – envibe, Centaman, Gladstone Health & Leisure, The Retention People, Nutrition Complete and…

read more

Aquatics / Billing / Fitness / Recreation / Sport

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business