Latest News

Back to Latest News back

 

GlobalData reveals contactless technology as top theme among hospitality industry influencer conversations

GlobalData reveals contactless technology as top theme among hospitality industry influencer conversations
October 16, 2020

GlobalData, a leading data and analytics company has revealed that the notion of ‘Contactless technology solutions’ - as a means to reduce the potential risk of contracting COVID-19 through physical touchpoints - has emerged as the top conversation theme among influencer discussions in the hospitality industry on Twitter during April-September 2020.

According to GlobalData’s Lodging Influencer Platform, some of the trending contactless solutions are facial recognition, mobile apps for hotels, delivery robots and online F&B order. Facial recognition technology, a contactless biometric technology, enables guests to self-check-in, unlock rooms and activate elevators through face scan only.

GlobalData Influencer Expert, Prashant Saxena advises “after the recent relaxation of air travel, hoteliers are getting prepared for their guests to return with the implication of new hospitality technologies to improve operations. They need to leverage self-service along contact-free technologies with an eye on health, safety and security norms.

“Guest experience is getting enhanced through mobile apps, which facilitate mobile check-in, mobile check-out, dining with mobile ordering and contactless delivery. Hoteliers are helping wary travellers to feel more comfortable with delivery robots, which reduce the perceived risk of virus transmission due to interpersonal contact.”

Major hotel chains are opting for various technologies for attracting guests while following the COVID-19 protocols. ‘Wyndham Hotels & Resorts app’ by Wyndham Hotel Group, LLC is said to offer digital solutions keeping low-contact in-stay features to navigate challenges of the ongoing pandemic.

Virgin Hotels, LLC and citizenM have upgraded their mobile app with contactless features, including mobile key functionality. MCR Investors LLC, one of the largest hotel management companies, which operates under international brands such as Hilton and Marriott, selected cloud-based property management system to ensure the safety and wellbeing of customers in lodging.

Contactless guest engagement has become a priority for hoteliers to facilitate automated conversational interaction between guests and staff.

Menin Hotels, LLC has added Google Nest Hub to its guest rooms to facilitate touchless room control solutions by voice-based command.

Saxena adds the “Hospitality industry has used the pandemic downtime to invest in technologies, which are customer centric to regain customer satisfaction on reopening of hotel properties. Touchless solutions based on artificial intelligence technology are likely to be the new normal for hospitality sector. Among the contactless solutions, keyless entry, mobile payments have more future potential post COVID-19-era as well.”

Related Articles

18th September 2020 - GlobalData advises contactless technologies increasing in popularity within tourism industry

28th April 2020 - GlobalData warns China’s tourism industry of encouraging premature mass tourism

27th April 2020 - GlobalData suggests potential damage to China’s tourism brand image

21st April 2020 - GlobalData predicts short term boost for Australian domestic tourism

15th February 2020 - GlobalData considers the impact of Coronavirus on South East Asian tourism

14th October 2020 - Contactless Donation Tap System installed at Shoalhaven Regional Gallery

19th February 2020 - Ticketek introduces contactless tickets at Central Coast Stadium

6th November 2019 - Suncorp Stadium’s contactless tickets a hit with fans

22nd May 2019 - Ticketek to launch contactless tickets on iPhone and Apple Watch at Suncorp Stadium


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

Aussie Strength

We are Aussie Strength. The ultimate supplier for Commercial Gym Equipment that's built to deliver in the toughest environments. From USA-Built hardcore weight training equipment from Arsenal…

read more

Fitness / Technology / Wellness

 
 

iDwala Pty Ltd

iDwala is the Community Sports Surface Specialist offering the highest quality designs and technical expertise to Councils, Schools and Sporting Clubs looking to create sporting…

read more

Consultants / Design / Recreation / Sport / Surfaces

 
 

ICP

ICP is an Australian-based company focused on indoor climbing. ICP will manage your project from initial design to completion and beyond, whether you're building an international-level climbing…

read more

Attractions / Fitness / Recreation

 
 

Perfect Gym

Perfect Gym Solutions is a software as a service (SaaS) solution purpose-built to service the fitness industry, with over 1000 clients servicing over 2 million gym members across 40 countries making…

read more

Access / Fitness / Marketing / Recreation / Technology

 
 

MYRTHA POOLS

Founded in 1961, Myrtha Pools® quickly became Italy’s première swimming pool company, and has since grown into one of the world's leading swimming pool construction…

read more

Aquatics / Design / Play / Waterparks / Wellness

 
 

SENtag

Developed in Europe, this innovative system offers a safety management solution for swimming pools that checks individual swimmers via their wristband - monitoring their depth and time. Sensors…

read more

Aquatics / Hospitality / Safety / Technology / Waterparks

 
 

AUSFIT

Ausfit began in 1992, providing software services to the health and fitness sector including ClubWise, a fully hosted web-based product which combines state of the art club management software,…

read more

Billing / Finance / Fitness / Technology

 
 

Sportybots

We are the leading providers of kids fun multi-sports programs for Sport and Recreation Centres. Programs cover twelve common sports as well as Gross Motor Skill Development and suit children from as…

read more

Fitness / Play / Recreation / Sport / Wellness

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business