Latest News

Back to Latest News back

 

Fitness club members prefer email communication

Fitness club members prefer email communication
August 21, 2013

New information from the Fitness Industry Survey has revealed that fitness club members would prefer to receive an email from their club than any other form of communication.

The Survey recorded that 45% of fitness club members stated that email was their preferred communication channel with their club. With the next preferred method being an email newsletter, a combined total of 67% of members indicated that they prefer some form of email from their club.

However, clubs overwhelmingly prefer to communicate with members in person.

This information was given by nearly 20,000 fitness club members across Australia and New Zealand in the recent Fitness Industry Survey.

Commenting on the findings, Social Media Consultant and Impactiv8 Coach Loren Bartley explains "if used effectively, email can be perceived to be a more personal form of communication.

"Even when you are emailing out to your full database, you can still craft your email in such a way that the person receiving it feels like you are only writing to them, whereas it is obvious that is not the case when using the broadcast format of social media updates. But most importantly, if that is how your members prefer you to communicate with them, then you should give them what they want."

Ezypay Director of Sales, Marketing and Relationships Celeste Kirby-Brown believes "clubs are missing out on a big opportunity here.

"Email is a cheap and easy way to communicate with members and talking to members personally is just a waste of time and money - especially if they would prefer an email.

"Clubs need to be using a club management system like iconnect360 that allows you to communicate directly with members and stores the email history right there in the system. Clubs using iconnect360 can create email campaigns to prosects and also set up on going communication to members."

The Survey also reveals that 73% of former members of a fitness club would consider rejoining their former club, indicating considerable potential for clubs trying to win members back.

Survey shows that top four ways to do this:

1. Provide a no contract membership;

2. Don't increase their membership fee;

3. Offer then a no joining fee; or

4. Give them free personal training.

Kirby-Brown adds "clubs who have lists of ex-members should be trying to win them back.

"Sending ex-members emails with any of these four offers is a low cost and effective marketing strategy. They have told you how to win them back and also in what channel it really doesn't get better than that. "

Since 2008 Ezypay has been conducting the Fitness Industry Survey, surveying owners/managers and fitness club members across Australia and New Zealand.

The full member infograph can be viewed at http://bit.ly/168bTDe

31st July 2013 - FITNESS SURVEY REPORTS THAT 71% OF FITNESS CLUB MEMBERS ARE WOMEN

6th February 2013 - EZYPAY SURVEY HIGHLIGHTS KEY TRENDS IN FITNESS

16th December 2011 - 7,500 RESPONSES TO AUS/NZ 2012 FITNESS SURVEY

2nd October 2011 - SMS GETS GREATER ‘CUT THROUGH’ THAN EMAILS


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

HIDROPLAY

Hidroplay welcomes you to the exciting world of children's Playscapes, waterslide's and Water Attractions. Appealing to families, Hidroplay increases patronage in your facility during those…

read more

Aquatics / Play / Recreation

 
 

Tim Batt Water Solutions

Tim Batt Water Solutions are at the very forefront of the commercial aquatic business in Australia, with over 30 years specific experience supplying and installing chemical control and dosing…

read more

Aquatics / Environment / Recreation / Technology / Venues

 
 

Supreme Heating

Supreme Heating is a proud Australian owned company specialising in the latest energy efficient heating solutions. Since 1990, Supreme Heating has designed and installed commercial pool heating…

read more

Aquatics / Environment / Recreation

 
 

GLADSTONE MRM

Gladstone Health & Leisure (Gladstone MRM Pty Ltd Australia) is a leading supplier of leisure management and fitness software and is endorsed by leading health and fitness professionals and…

read more

Access / Billing / Fitness / Technology / Venues

 
 

VIVATICKET

As of the 1st July 2018, Enta Australasia Pty Ltd/Best Union has been rebranded as VIVATICKET Pty Ltd.  19th July 2018 - ENTA AUSTRALASIA REBRANDS AS VIVATICKET 17th October 2016…

read more

Attractions / Entertainment / Sport / Ticketing / Venues

 
 

Vticket

Vticket Pty Ltd is the Australian and New Zealand distributor for Gateway Ticketing Systems Inc., the world leader in high-speed access control, admission control and ticketing software for the…

read more

Attractions / Security / Technology / Ticketing / Venues

 
 

LANDER & ROGERS

Lander & Rogers' Sports Business Group is the leading sports law practice in Australia, representing over 150 national and international sporting bodies. Our clients include international…

read more

Legal

 
 

Envibe

With its sleek good looks and easy-to-use yet powerful functionality, Envibe is the premium fitness club software for the Australasian leisure, recreation and fitness industry. We are the most…

read more

Aquatics / Fitness / Recreation / Technology

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business