AusLeisure

In a move to provide assurance to consumers and industry that accredited fitness businesses are professional and committed to providing quality service, customer care and meeting industry standards, Fitness Australia has today announced that its Quality Accreditation Program is active.

Advising that the first of its kind initiative is available to gyms, fitness centres, fitness businesses and clubs across Australia, the first of its kind, Fitness Australia Chief Executive Bill Moore today stated “the primary aim of the Quality Accreditation Program is to ensure consistent standards and service delivery are met, and where possible exceed customer expectations.

“We are thrilled to launch this exciting initiative, we’re confident that businesses who participate will become a provider of choice and their members can feel assured they are receiving the best care and quality service.”

Supported by the Fitness Industry National Quality Framework's six pillars, the program leads businesses through the accreditation process, which includes multiple modules designed to assess, identify and assist businesses in reaching the industry framework.

There are four modules in total and all businesses that take part must provide evidence of compliance relating to areas such as: professionalism, safety, customer care, information and knowledge, people and leadership.

To ensure the highest standards are met, the program takes a multilayered approach to reviewing and assessing each business.

This includes a self-assessment, customer feedback and the involvement of an independent quality assessment team who provide constructive feedback on making improvements.

To find out more about the Fitness Australia Quality Accreditation Program go to accreditation.fitness.org.au 

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