Latest News

Back to Latest News back

 

Fiona Boyer appointed to the role of General Manager Customer at NZSki

Fiona Boyer appointed to the role of General Manager Customer at NZSki
November 28, 2018

Queenstowner Fiona Boyer has joined NZSki in the newly-created role of General Manager Customer, looking after the Guest Services as well as Snowports School teams for the ski operator’s three ski areas Coronet Peak and The Remarkables in Queenstown, and Mt Hutt in Canterbury.   

“The role has been newly created to enhance the customer experience moving seamlessly from first point of contact at our snow centres through to enjoying our on-mountain snow as well as non-ski experiences,” explains Fiona.  

“I see a key part of the role as connecting the dots seamlessly for our customers across the whole mountain experience. Our guests see us as one team, and that is how we need to engage with them,” she says.  

“This will look at everything from how we are engaging with our community, our schools, competitive teams, guests from NZ and offshore, and thinking futuristically about our offering and customer journey.  

Fiona is herself very familiar with Coronet Peak, having been a former national-level alpine ski racer, brought up on the Queenstown ski field. Now a qualified Snowsports NZ national alpine technical delegate with daughter Alex Hull racing professionally, Fiona is well known and regarded in the snow sport community.  

She joins the NZSki leadership team after being head of coaching and facilitation at Queenstown Resort College for the last nine years, leading the Ambassador program into six regions around New Zealand, a role that similarly encompassed customer engagement as well as delivering an outstanding visitor experience in regions.   

Fiona also facilitated in leadership as well as coaching and staff development initiatives across tourism, hospitality, healthcare and local government. She has extensive experience in the snowsports industry previously, both in NZ, Europe and USA. Previous industry leadership roles as an NZSIA and PSIA (USA) examiner, NZSIA Board member as well as instructor trainer, and national demonstration team member.

“Remaining close to our communities and across our own teams will be key to the success of this new role,” says Fiona, who has spent the last month meeting with the teams at the three ski areas at close of the 2018 season.  

“I’m super excited about all the opportunities to continue this journey towards Coronet Peak, The Remarkables and Mt Hutt delivering absolutely world class customer experiences every day.”

Related Articles

8th June 2010 - Coronet Peak introduces revolutionary NZSki RFID technology

21st June 2013 - NZSki appoints new chief executive

3rd November 2016 - NZSki retains 2016 season pass prices for 2017

23rd December 2015 - NZSki season passes aimed at increasing snow sports participation


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

GEOFF NINNES FONG AND PARTNERS

Geoff Ninnes Fong & Partners (GNFP) is a structural, aquatic and civil engineering consultancy with broad experience in the design of new municipal and institutional swimming pools, hydrotherapy…

read more

Aquatics / Consultants / Design / Venues

 
 

DEBITSUCCESS

Over the past 10 years Debitsuccess has been providing expert billing services to businesses across Australia. Debitsuccess is now the largest full service direct debit provider in Australasia,…

read more

Billing / Finance / Fitness / Golf / Recreation

 
 

SGL GROUP

SGL is an innovative and progressive lifestyle, leisure and community consulting practice, operated by Phillip Gray and active since 1988. SGL has undertaken an extensive range of sport,…

read more

Aquatics / Consultants / Fitness / Recreation / Sport

 
 

CENTAMAN

Centaman has been a market leader in Enterprise Software Solutions for the leisure and recreation industry and both profit and not-for-profit attractions since 1991. It offers a wide range of software…

read more

Access / Billing / Fitness / Technology / Ticketing

 
 

Hadley/Series Australia Pty Ltd

Hadley Australia and Series Australia Pty Ltd are the leading quality theatre chair manufacturers in the southern hemisphere. The businesses work closely with architects, interior designers and…

read more

Arts / Culture / Design / Entertainment / Venues

 
 

HYPOXI Australia Pty Ltd

HYPOXI®  is one of Europe’s most successful health and weight loss studio concepts.  It’s the first weight loss technology to incorporate exercise with advanced vacuum and…

read more

Fitness / Technology / Wellness

 
 

SICO SOUTH PACIFIC

SICO is at the forefront in innovative mobile folding and rolling, space efficient tables, stages, dance floors and many other products which help our customers optimise their use of space. Image…

read more

Entertainment / Events / Venues

 
 

HQH FITNESS

HQH Fitness is an international company that specialises in improving the health, fitness and wellness of people everywhere. We are the South Pacific distributors for Total Gym/GRAVITY Education and…

read more

Fitness / Recreation / Technology / Wellness

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business