Latest News

Back to Latest News back


Federal Government scraps tourism quality assurance scheme commitment

Federal Government scraps tourism quality assurance scheme commitment
July 2, 2014

The Federal Government has gone back on its election promise to transfer Australia’s national tourism quality assurance scheme (T-QUAL) to industry, axing it instead.

In a communication sent on Monday (30th June) to industry stakeholders and tourism operators, Austrade advised that the T-QUAL scheme would cease to operate at 5pm that day.

The email communication also instructed businesses to withdraw all marketing and promotional materials bearing the T-QUAL symbol.

Ecotourism Australia has called the direction “completely unreasonable" for tour operators, especially as it comes during the busy school holiday period.

In the run up to the 2013 Federal election, the Federal Coalition's 'Policy for Tourism' committed to "returning accreditation to industry", stating "an elected Coalition Government will ensure the Tourism Quality Council of Australia and the T-QUAL Accreditation scheme both return to industry by providing $600,000 to transition responsibility for accreditation of tourism products to industry."

The National Tourism Alliance, which had submitted a bid to run the T-QUAL scheme on behalf of industry, has asked Austrade for an opportunity to rework the proposal.

In the wake of T-QUAL being scrapped, shadow Federal Tourism Minister Anthony Albanese has stated "Tony Abbott’s mishandling of Australia’s $107 billion tourism sector has reached a new low.

"It is clear his real policy for tourism is to vacate the space entirely and withdraw support for the sector wherever he can.

"The decision to axe the T-QUAL scheme with no notice deliberately undermines tourism operators, many of them small businesses, and will damage Australia’s reputation overseas."

The National Tourism Alliance, the only respondent in the tender process to run a tourism quality assurance scheme on behalf of industry, has asked Austrade for an opportunity to rework the proposal. It has yet to receive a response.

The T-QUAL Tick is the Australian Government's national symbol of tourism quality.

Tourism businesses that carry the T-QUAL Tick have undergone rigorous assessment to ensure they deliver a quality experience.

Click here for more information on T-QUAL. 



Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.


supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

APT Asia Pacific Pty Ltd

APT (Advanced Polymer Technology) is the leading global manufacturer of polyurethane-based materials, acrylic coatings and synthetic turf products for sporting and recreational applications. From…

read more

Environment / Sport / Surfaces / Technology


Yellowbox Lockers

Yellowbox is an Australian technology company that has developed smart locker technology operated through an app with a focus on experience for users and facility managers. Found at Beaches, Aquatic…

read more

Aquatics / Attractions / Entertainment / Retail / Security



About Priava's Technology -  Priava is a cloud-based and centralised venue and event management system aimed at venues of all sizes. With its familiar and easy-to-use web interface, the…

read more

Attractions / Billing / Entertainment / Events / Technology


Worldwide Sports Management

Principal Consultant Simon Weatherill has spent the last 20 years developing the world renowned Melbourne Sports Hub, as former Chief Executive Officer of the State Sports Centres Trust…

read more

Aquatics / Consultants / Recreation / Sport / Venues


Perfect Gym

Perfect Gym Solutions is a software as a service (SaaS) solution purpose-built to service the fitness industry, with over 1000 clients servicing over 2 million gym members across 40 countries making…

read more

Access / Fitness / Marketing / Recreation / Technology


Augmented Creative

Augmented Creative is an open organization of like-minded and highly dedicated, creative people who conceive, plan and execute visual solutions. We pursue new and innovative visual ideas to help…

read more

Arts / Attractions / Consultants / Design / Tourism


The P.A. People

The P.A. People is a specialist integrator and contractor in sound reinforcement, audio visual systems, performance lighting and production communications. Over its almost 50 year history the company…

read more

Entertainment / Events / Sport / Technology / Venues


The Jump Pad

The Jump Pad is a safe, flat inflatable made in a variety of sizes which can be used indoor or outdoor. From 3mx3m up to a whopping 9mx21m. Markets include Indoor and outdoor playgrounds, schools,…

read more

Attractions / Entertainment / Play


get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business