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Federal Court finds Viagogo guilty of misleading consumers
Swiss-based ticket reseller Viagogo - which resold tickets to events including tennis’ Australian Open, Ashes cricket matches and music concerts - was making false claims to customers it was an official ticket seller according to Federal Court Justice Stephen Burley.
In Court today, Justice Burley advised that the reseller also broke the law by claiming tickets were about to sell out and by not stating clearly how much it would charge in booking fees.
In one case, a Victorian psychiatric nurse was charged $104.98 in fees when she booked two tickets to comedy theatre show The Book of Mormon in 2017.
The woman said several warnings that tickets were running out made her feel anxious and that she paid the fees as she was worried she’d lose her tickets.
Australian Competition and Consumer Commission (ACCC) Chief Executive Rod Sims said Viagogo used claims like “less than 1% tickets” remaining to create a false sense of urgency.
In a statement, Sims advised “Viagogo was charging extraordinarily high booking fees and many consumers were caught out."
The Court will decide penalties and orders against Viagogo at a later date.
20th March 2019 - UK MPs call for Viagogo boycott and changes to ticket scalping laws
11th February 2019 - Concert promoter Michael Chugg says Viagogo is ‘out of control ... f***ing thieves’
1st December 2018 - UK court ruling set to see Viagogo having to reimburse fans
5th June 2018 - FIFA makes criminal complaint against ticket reseller Viagogo
23rd November 2017 - Google updates AdWords policy to restrict online ticket scalpers
17th November 2017 - Australian Government begins ticket scalping consultation
5th October 2017 - Choice names Viagogo among Australia’s shonkiest products of 2017
6th September 2017 - AFL urges fans to avoid making Finals series ticket purchases through Viagogo
1st September 2017 - Google urged to block online resellers who dupe ticket buyers
28th August 2017 - ACCC commences legal action against ticket reseller Viagogo
23rd February 2017 - Ticket reseller Viagogo hit by multiple Spanish legal actions
23rd February 2015 - Gumtree changes to deter ticket scalping
24th June 2014 - Federal Government leaves ticket scalping action to the ACCC
21st February 2014 - Calls for national crackdown on scalping at Federal Senate ticketing inquiry
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