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cityfitness recognised for delivering New Zealand’s most satisfied gym customers

cityfitness recognised for delivering New Zealand’s most satisfied gym customers
September 25, 2015

Canstar Blue has announced that the cityfitness chain of fitness clubs has received its award for 'Most Satisfied Customers – Gyms, 2015', having also received a 5 star rating for value for money, range of offers, and staff availability.

In Canstar Blue’s most recent survey of New Zealand gym members and users, Cityfitness was awarded 5 stars in three survey criteria. cityfitness also received a solid rating of 4 stars for access, equipment & facilities, flexibility of membership, group fitness and social atmosphere.

Other New Zealand fitness chains Jetts, Les Mills, Snap Fitness and the YMCA were also recognised in the survey.

Jetts
Jetts received 4 stars in overall satisfaction, value for money, equipment, flexibility of membership, range of offers, staff availability and social atmosphere as well as a 5 star rating for accessibility.

Les Mills
Having been Canstar Blue’s 2014 gyms award winner, in 2015, Les Mills achieved an overall satisfaction rating of four stars. They also received a rating of 5 stars in 4 criteria: equipment, group fitness, staff availability and social atmosphere.

Snap Fitness
Snap fitness received an admirable overall satisfaction score of 3 stars in 2015, as well as a 5 star rating for accessibility, and flexibility.

YMCA
YMCA scored well across the board, with a rating of 3 stars in most criteria. They received a strong 4 stars for both group fitness and staff availability.

How gym brands were rated 
Canstar Blue commissioned Colmar Brunton using the SSI panel to regularly survey 2,500 New Zealand consumers across a range of categories to measure and track customer satisfaction. 

The outcomes reported were the results from customers within the survey group who regularly visits a commercial gym that is part of a chain (i.e. has gyms in multiple locations), where they pay a membership/attendance fee – in this case, 398 New Zealanders.

For more information go to www.canstarblue.co.nz/health-beauty/gyms/

14th August 2015 - THREE QUARTERS OF NEW ZEALANDERS SAY GYM MEMBERSHIP HAS HELPED THEM ACHIEVE THEIR GOALS

6th August 2015 - IS THE FITNESS INDUSTRY TURNING PEOPLE OFF EXERCISE? 

23rd June 2015 - ONE IN FOUR FITNESS CLUB MEMBERS WOULD PAY MORE FOR SINGLE-SEX GYMS

10th June 2015 - ENTRIES OPEN FOR 2015 NEW ZEALAND EXERCISE INDUSTRY AWARDS

15th August 2014 - DEFIBRILLATORS INSTALLED IN ALL CITYFITNESS CLUBS 

1st February 2014 - CITYFITNESS’ ‘GET ACTIVE’ CHALLENGE EXCEEDS ITS GOAL


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