Ausfit began in 1992, providing software services to the health and fitness sector including ClubWise, a fully hosted web-based product which combines state of the art club management software,…read more
cityfitness recognised for delivering New Zealand’s most satisfied gym customers
Canstar Blue has announced that the cityfitness chain of fitness clubs has received its award for 'Most Satisfied Customers – Gyms, 2015', having also received a 5 star rating for value for money, range of offers, and staff availability.
In Canstar Blue’s most recent survey of New Zealand gym members and users, Cityfitness was awarded 5 stars in three survey criteria. cityfitness also received a solid rating of 4 stars for access, equipment & facilities, flexibility of membership, group fitness and social atmosphere.
Other New Zealand fitness chains Jetts, Les Mills, Snap Fitness and the YMCA were also recognised in the survey.
Jetts received 4 stars in overall satisfaction, value for money, equipment, flexibility of membership, range of offers, staff availability and social atmosphere as well as a 5 star rating for accessibility.
Having been Canstar Blue’s 2014 gyms award winner, in 2015, Les Mills achieved an overall satisfaction rating of four stars. They also received a rating of 5 stars in 4 criteria: equipment, group fitness, staff availability and social atmosphere.
Snap fitness received an admirable overall satisfaction score of 3 stars in 2015, as well as a 5 star rating for accessibility, and flexibility.
YMCA scored well across the board, with a rating of 3 stars in most criteria. They received a strong 4 stars for both group fitness and staff availability.
How gym brands were rated
Canstar Blue commissioned Colmar Brunton using the SSI panel to regularly survey 2,500 New Zealand consumers across a range of categories to measure and track customer satisfaction.
The outcomes reported were the results from customers within the survey group who regularly visits a commercial gym that is part of a chain (i.e. has gyms in multiple locations), where they pay a membership/attendance fee – in this case, 398 New Zealanders.
For more information go to www.canstarblue.co.nz/health-beauty/gyms/
6th August 2015 - IS THE FITNESS INDUSTRY TURNING PEOPLE OFF EXERCISE?
23rd June 2015 - ONE IN FOUR FITNESS CLUB MEMBERS WOULD PAY MORE FOR SINGLE-SEX GYMS
10th June 2015 - ENTRIES OPEN FOR 2015 NEW ZEALAND EXERCISE INDUSTRY AWARDS
15th August 2014 - DEFIBRILLATORS INSTALLED IN ALL CITYFITNESS CLUBS
1st February 2014 - CITYFITNESS’ ‘GET ACTIVE’ CHALLENGE EXCEEDS ITS GOAL
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