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cityfitness recognised for delivering New Zealand’s most satisfied gym customers
Canstar Blue has announced that the cityfitness chain of fitness clubs has received its award for 'Most Satisfied Customers – Gyms, 2015', having also received a 5 star rating for value for money, range of offers, and staff availability.
In Canstar Blue’s most recent survey of New Zealand gym members and users, Cityfitness was awarded 5 stars in three survey criteria. cityfitness also received a solid rating of 4 stars for access, equipment & facilities, flexibility of membership, group fitness and social atmosphere.
Other New Zealand fitness chains Jetts, Les Mills, Snap Fitness and the YMCA were also recognised in the survey.
Jetts received 4 stars in overall satisfaction, value for money, equipment, flexibility of membership, range of offers, staff availability and social atmosphere as well as a 5 star rating for accessibility.
Having been Canstar Blue’s 2014 gyms award winner, in 2015, Les Mills achieved an overall satisfaction rating of four stars. They also received a rating of 5 stars in 4 criteria: equipment, group fitness, staff availability and social atmosphere.
Snap fitness received an admirable overall satisfaction score of 3 stars in 2015, as well as a 5 star rating for accessibility, and flexibility.
YMCA scored well across the board, with a rating of 3 stars in most criteria. They received a strong 4 stars for both group fitness and staff availability.
How gym brands were rated
Canstar Blue commissioned Colmar Brunton using the SSI panel to regularly survey 2,500 New Zealand consumers across a range of categories to measure and track customer satisfaction.
The outcomes reported were the results from customers within the survey group who regularly visits a commercial gym that is part of a chain (i.e. has gyms in multiple locations), where they pay a membership/attendance fee – in this case, 398 New Zealanders.
For more information go to www.canstarblue.co.nz/health-beauty/gyms/
6th August 2015 - IS THE FITNESS INDUSTRY TURNING PEOPLE OFF EXERCISE?
23rd June 2015 - ONE IN FOUR FITNESS CLUB MEMBERS WOULD PAY MORE FOR SINGLE-SEX GYMS
10th June 2015 - ENTRIES OPEN FOR 2015 NEW ZEALAND EXERCISE INDUSTRY AWARDS
15th August 2014 - DEFIBRILLATORS INSTALLED IN ALL CITYFITNESS CLUBS
1st February 2014 - CITYFITNESS’ ‘GET ACTIVE’ CHALLENGE EXCEEDS ITS GOAL
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